Customer Support Engineer Analyst
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Key skills for this role
Role Overview
The role supports customer success and growth throughout the post-sales customer lifecycle with a digital focus.
The position performs operational and technical support work for GE Digital solutions.
The role may make decisions within a defined framework and consult senior team members on issues outside established parameters.
Key Skills for This Role
Full Job Posting
Role overview
The role supports customer success and growth throughout the post-sales customer lifecycle with a digital focus.
The position performs operational and technical support work for GE Digital solutions.
The role may make decisions within a defined framework and consult senior team members on issues outside established parameters.
Technical support
- Research and troubleshoot configuration, user interface, network connectivity and performance issues.
- Troubleshoot cloud and on-premises component interoperability.
- Investigate data collection, storage, visualization, analytics and machine monitoring software issues.
- Support interfaces with enterprise systems such as ERP, PLM and Quality systems.
- Provide technical resolutions using established procedures.
Customer and team support
- Develop strong customer relationships and serve as the interface between customers and GE in customer-facing situations.
- Explain technical information to customers and other stakeholders.
- The role may lead a junior team when required.
- Consult more senior team members on issues outside defined instructions or parameters.
Required qualifications
- Basic experience in Services and Digital Customer Support Engineering.
- Knowledge comparable to a bachelor's degree from an accredited university or college.
- An engineering graduate such as B.E. or B.Tech.
- The source specifies approximately 4–5 years of working experience.
Desired characteristics
- Strong oral and written communication skills.
- Ability to document, plan, market and execute programs.
- Good understanding of IT, networks and cybersecurity aspects.
- Hands-on experience with SCADA/EMS technology, including the GEV eterra platform.
- Experience working with databases and displays.
- Understanding of architecture and data flow from substations to control centers.
- Confidence troubleshooting system issues and providing resolutions.
Location note
- The description states that the role is for Shillong or Guwahati.
- Relocation assistance is provided.
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