lever
Customer Success Manager
jobgether
Remote, IND
Full-time
Remote
Discovered 1 weeks ago
Customer successSaaSAccount managementCustomer relationship managementStakeholder managementProduct adoption
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Customer successSaaSAccount management
Role Overview
The partner company is seeking a Customer Success Manager based in India.
The role owns customer success across a portfolio of SaaS clients in a fully remote environment.
The work combines relationship management, product adoption, service delivery, operational governance, and commercial growth.
The role influences customer satisfaction, retention, product adoption, and expansion revenue.
Key Skills for This Role
Customer successSaaSAccount managementCustomer relationship managementStakeholder managementProduct adoption
Full Job Posting
Role Overview
The partner company is seeking a Customer Success Manager based in India.
The role owns customer success across a portfolio of SaaS clients in a fully remote environment.
The work combines relationship management, product adoption, service delivery, operational governance, and commercial growth.
The role influences customer satisfaction, retention, product adoption, and expansion revenue.
Accountabilities
- Act as the primary contact for assigned customers and build trusted long-term relationships.
- Develop customer success plans, conduct touchpoints and business reviews, and mitigate customer risks.
- Monitor adoption and implement initiatives that increase engagement and demonstrate business value.
- Enable customers on relevant product releases through communications, demonstrations, walkthroughs, and targeted engagement.
- Monitor customer and system health, including adoption, support trends, SLA performance, sentiment, and engagement.
- Track SLA performance and coordinate with Support and Engineering on timely communication and resolution.
- Maintain customer-specific SOPs, governance processes, and agreed ways of working.
- Identify and pursue paid Change Request, enhancement, and expansion opportunities with cross-functional teams.
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