Customer Success Manager- Business Development- HR Consulting Services
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Key skills for this role
About the Role
Auxilium seeks a Customer Success Manager for HR Consulting Services in Dubai. The role involves nurturing client relationships, driving retention, and identifying new business opportunities.
Key Skills for This Role
Responsibilities
- Nurture client relationships and ensure high customer satisfaction.
- Drive client retention and identify new business opportunities.
- Engage with clients to understand their HR needs and provide tailored solutions.
- Analyze client feedback for continuous improvement.
- Collaborate with internal teams to deliver superior service and outcomes.
Requirements
- Strong skills in Customer Satisfaction, Customer Retention, and Customer Service
- Proven expertise in Relationship Building and nurturing long term client partnerships
- Demonstrated Analytical Skills to identify opportunities and develop actionable strategies
- Exceptional communication, negotiation, and problem solving abilities
- Prior experience in HR consulting, business development, or client facing roles
- Understanding of GCC employment regulations and HR landscape is a plus
- Bachelor's degree in Business, HR, or related field preferred
Full Job Posting
Company Description
- Auxilium helps organizations scale their global workforce across the GCC and Africa through innovative Employer of Record, payroll, and recruitment services.
- With streamlined platforms, we enable businesses to onboard employees and contractors efficiently and compliantly, while seamlessly managing international payroll and other HR tasks.
- Our expertise, rooted in over 40 years of operational experience, ensures businesses can navigate complex legal, tax, and HR requirements confidently.
- With a strong presence in all GCC countries, our mission is to deliver best in class people solutions that empower our clients to focus on their commercial objectives.
Role Description
- This is a full time, on site position located in Dubai for a Customer Success Manager specializing in Business Development within HR Consulting Services.
- The role involves nurturing client relationships, ensuring high customer satisfaction, driving client retention, and identifying new business opportunities.
- Day to day responsibilities include engaging with clients to understand their HR needs, providing tailored solutions, analyzing client feedback for continuous improvement, and collaborating with internal teams to deliver superior service and outcomes.
Qualifications
- Strong skills in Customer Satisfaction, Customer Retention, and Customer Service.
- Proven expertise in Relationship Building and nurturing long term client partnerships.
- Demonstrated Analytical Skills to identify opportunities and develop actionable strategies.
- Exceptional communication, negotiation, and problem solving abilities.
- Prior experience in HR consulting, business development, or client facing roles.
- Understanding of GCC employment regulations and HR landscape is a plus.
- Bachelor's degree in Business, HR, or related field preferred.
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