Customer Service Executive - UAE Nationals
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Key skills for this role
About the Role
Location: Dubai, UAE (Onsite) Company: Battmobile About Battmobile Battmobile is UAE’s leading onsite automotive service provider, operating a fleet of 40+ vehicles with 24/7 availability.
Key Skills for This Role
Full Job Posting
About Battmobile
Battmobile is UAE’s leading onsite automotive service provider, operating a fleet of 40+ vehicles with 24/7 availability.
With over **150,000 satisfied customers**, we deliver emergency and preventive car care directly to customers’ locations, as well as through our service center in Al Quoz.
Role Overview
We are looking for a **confident and customer-focused Emirati (UAE National)** to join our team as a Customer Service Representative.
In this role, you will play a key part in **shaping customer experience** by engaging with customers after service, gathering valuable feedback, and helping us continuously improve our operations.
This is not just a calling role — you are the **voice of the customer inside the company**.
Key Responsibilities
- Conduct **post-service follow-up calls** to customers to assess satisfaction levels
- Capture customer feedback, concerns, and suggestions **accurately and clearly**
- Handle complaints with professionalism and ensure customers feel heard and valued
- **Escalate critical issues** to the relevant teams for immediate action
- Identify **patterns and trends in feedback** and share insights with management
- Maintain a **positive, professional, and empathetic tone** in all interactions
- Ensure all customer interactions are **properly documented and tracked**
What We’re Looking For
- **UAE National (Emirati)** – Mandatory
- Strong communication skills in **English** (Arabic is a plus)
- Confident speaker with good **listening and interpersonal skills**
- Basic computer knowledge and ability to **record and manage data accurately**
- Patient, approachable, and able to handle different customer personalities
- Prior experience in customer service or call handling is an advantage
Why Join Battmobile?
- Be part of a **growing, customer-first organization**
- Opportunity to **make a real impact on customer experience**
- Collaborative and supportive work environment
- Career growth opportunities within operations and customer experience
How To Apply
Send your CV to **recruiter@battmobile.ae** with the subject line:
“Application – Customer Service Representative (UAE National)”
Pay: AED6,000.00 - AED6,001.00 per month
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