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Customer Service Executive - UAE Nationals

A&F Auto Repair
Dubai, UAE
Fulltime
AED 6,000 6,001/month
3 months ago
Customer SupportClient RelationsComplaint ResolutionEmpathyCommunication SkillsCRM Software
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Customer SupportClient RelationsComplaint Resolution
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About Battmobile

Battmobile is UAE’s leading onsite automotive service provider, operating a fleet of 40+ vehicles with 24/7 availability.

With over **150,000 satisfied customers**, we deliver emergency and preventive car care directly to customers’ locations, as well as through our service center in Al Quoz.

Role Overview

We are looking for a **confident and customer-focused Emirati (UAE National)** to join our team as a Customer Service Representative.

In this role, you will play a key part in **shaping customer experience** by engaging with customers after service, gathering valuable feedback, and helping us continuously improve our operations.

This is not just a calling role — you are the **voice of the customer inside the company**.

Key Responsibilities

  • Conduct **post-service follow-up calls** to customers to assess satisfaction levels
  • Capture customer feedback, concerns, and suggestions **accurately and clearly**
  • Handle complaints with professionalism and ensure customers feel heard and valued
  • **Escalate critical issues** to the relevant teams for immediate action
  • Identify **patterns and trends in feedback** and share insights with management
  • Maintain a **positive, professional, and empathetic tone** in all interactions
  • Ensure all customer interactions are **properly documented and tracked**

What We’re Looking For

  • **UAE National (Emirati)** – Mandatory
  • Strong communication skills in **English** (Arabic is a plus)
  • Confident speaker with good **listening and interpersonal skills**
  • Basic computer knowledge and ability to **record and manage data accurately**
  • Patient, approachable, and able to handle different customer personalities
  • Prior experience in customer service or call handling is an advantage

Why Join Battmobile?

  • Be part of a **growing, customer-first organization**
  • Opportunity to **make a real impact on customer experience**
  • Collaborative and supportive work environment
  • Career growth opportunities within operations and customer experience

How To Apply

Send your CV to **recruiter@battmobile.ae** with the subject line:

“Application – Customer Service Representative (UAE National)”

Pay: AED6,000.00 - AED6,001.00 per month

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