Customer Service Executive (Female)
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Key skills for this role
About the Role
The Bridal Atelier seeks a customer-focused Customer Service Executive to handle bridal inquiries, book appointments, and provide a luxury experience. The ideal candidate is a native Arabic speaker with fluent English and previous customer service experience.
Key Skills for This Role
Responsibilities
- Respond professionally to all bridal inquiries via WhatsApp, phone calls, email, Instagram, and website
- Qualify leads by understanding the bride’s wedding date, budget, style preferences, and appointment needs
- Convert inquiries into confirmed boutique appointments
- Follow up with brides to maximize booking conversion
- Maintain excellent customer service standards and provide a warm, personalized bridal experience
- Coordinate appointments and update CRM/booking systems accurately
- Send payment links, setups, reminders, location details, and follow up messages
- Handle customer concerns professionally and escalate issues when required
- Support sales consultants by ensuring brides are properly briefed before consultations
- Maintain accurate client records and communication history
- Manage high inquiry volumes efficiently while maintaining professionalism and service quality
Requirements
- Previous experience in customer service, sales coordination, hospitality, luxury retail, or bridal industry preferred
- Native Arabic speaker with fluent English communication skills
- Strong communication and interpersonal skills
- Excellent WhatsApp and phone etiquette
- Ability to work under pressure in a fast paced environment
- Strong organizational and multitasking abilities
- Critical thinking and problem solving skills
- Strong cultural awareness and understanding of GCC bridal clientele
- Ability to handle difficult situations professionally and calmly
- Positive attitude with strong attention to detail
- Experience with CRM or booking systems is an advantage
Full Job Posting
Job Summary
- We are looking for a passionate customer focused Customer Service & Qualified Leads Executive to join our bridal boutique team.
- The ideal candidate will be responsible for handling bridal inquiries, booking appointments, and ensuring an exceptional luxury experience.
Key Responsibilities
- Respond professionally to all bridal inquiries via WhatsApp, phone calls, email, Instagram, and website.
- Qualify leads by understanding the bride’s wedding date, budget, style preferences, and appointment needs.
- Convert inquiries into confirmed boutique appointments.
- Follow up with brides to maximize booking conversion.
- Maintain excellent customer service standards and provide a warm, personalized bridal experience.
- Coordinate appointments and update CRM/booking systems accurately.
- Send payment links, setups, reminders, location details, and follow up messages.
- Handle customer concerns professionally and escalate issues when required.
- Support sales consultants by ensuring brides are properly briefed before consultations.
- Maintain accurate client records and communication history.
- Manage high inquiry volumes efficiently while maintaining professionalism and service quality.
Requirements
- Previous experience in customer service, sales coordination, hospitality, luxury retail, or bridal industry preferred.
- Native Arabic speaker with fluent English communication skills.
- Strong communication and interpersonal skills.
- Excellent WhatsApp and phone etiquette.
- Ability to work under pressure and in a fast paced environment.
- Strong organizational and multitasking abilities.
- Critical thinking and problem solving skills.
- Strong cultural awareness and understanding of the GCC bridal clientele.
- Ability to handle difficult situations professionally and calmly.
- Positive attitude with strong attention to detail.
- Experience with CRM or booking systems is an advantage.
Preferred Qualities
- Passion for fashion, bridal, and luxury customer experience.
- Sales oriented mindset with strong conversion skills.
- Ability to build relationships and create a memorable experience for brides.
- Professional appearance and presentation.
- Team player with a proactive attitude and flexible.
How to Apply
- Please send your updated CV with a photo to admin@domusflowers.com with the subject line: 'Customer Service (Female).'
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