Customer Service
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
The Bridal Atelier seeks a Customer Service & Qualified Leads Executive to handle bridal inquiries via WhatsApp, phone, email, and social media. The role requires native Arabic and fluent English, with experience in customer service or luxury retail.
Key Skills for This Role
Responsibilities
- Respond professionally to all bridal inquiries via WhatsApp, phone calls, email, Instagram, and website
- Qualify leads by understanding the bride’s wedding date, budget, style preferences, and appointment needs
- Convert inquiries into confirmed boutique appointments
- Follow up with brides potentials to maximize booking conversion
- Maintain excellent customer service standards and provide a warm, personalized bridal experience
- Coordinate appointments and update CRM/booking systems accurately
- Send payment links, set ups, reminders, location details, and follow up messages
- Handle customer concerns professionally and escalate issues when required
- Support sales consultants by ensuring brides are properly briefed before consultations
- Maintain accurate client records and communication history
- Manage high inquiry volumes efficiently while maintaining professionalism and service quality
Requirements
- Previous experience in customer service, sales coordination, hospitality, luxury retail, or bridal industry preferred
- Native Arabic speaker with fluent English communication skills
- Strong communication and interpersonal skills
- Excellent WhatsApp and phone etiquette
- Ability to work under pressure and in a fast paced environment
- Strong organizational and multitasking abilities
- Critical thinking and problem solving skills
- Strong cultural awareness and understanding of the GCC bridal clientele
- Experience with CRM or booking systems is an advantage
Full Job Posting
Job Summary
- We are looking for a passionate customer focused Customer Service & Qualified Leads Executive to join our bridal boutique team. The ideal candidate will be responsible for handling bridal inquiries, booking leads appointments, and providing an exceptional luxury experience from the first interaction
Key Responsibilities
- Respond professionally to all bridal inquiries via WhatsApp, phone calls, email, Instagram, and website
- Qualify leads by understanding the bride’s wedding date, budget, style preferences, and appointment needs
- Convert inquiries into confirmed boutique appointments
- Follow up with brides potentials to maximize booking conversion
- Maintained excellent customer service standards and provide a warm, personalized bridal experience
- Coordinate appointments and update CRM/booking systems accurately
- Send payment links, set ups, reminders, location details, and follow up messages
- Handle customer concerns professionally and escalate issues when required
- Support sales consultants by ensuring brides are properly briefed before consultations
- Maintain accurate client records and communication history
- Manage high inquiry volumes efficiency while maintaining professionalism and service quality
Requirements
- Previous experience in customer service, sales coordination, hospitality, luxury retail, or bridal industry preferred
- Native Arabic speaker with fluent English communication skills
- Strong communication and interpersonal skills
- Excellent WhatsApp and phone etiquette
- Ability to work under pressure and in a fast paced environment
- Strong organizational and multitasking abilities
- Critical think and problem solving skills
- Strong cultural awareness and understanding of the GCC bridal clientele
- Ability to handle difficult situations professionally and calmly
- Positive attitude with strong attention to detail
- Experience with CRM or booking systems is an advantage
Preferred Qualities
- Passion for fashion, bridal, and luxury customer experience
- Sales oriented mindset with strong conversion skills
- Ability to build relationships and create a memorable experience for brides
- Professional appearance and presentation
- Team player with a proactive attitude and flexible
How to Apply
- Please send your updated CV with a photo to admin@domusflowers.com with the subject line: 'Customer Service (Female).'
Language
- Arabic as a native language (Required)
Work Location
- In person
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Fresher: Bridging Nature's Beauty with Business Innovation
Sales Executive (Amman -Jordan)
Dubai, UAE
Domus Flower Jordan seeks a motivated Sales Executive to drive B2B sales growth in the Jordanian floral market. The role involves developing new business, managing key accounts, and ensuring customer satisfaction. Requir
Sales Executive
Dubai, UAE
Domus Flower is seeking a motivated Sales Executive to develop new business and manage key accounts in the UAE floral market. The role involves B2B sales, customer relationship management, and achieving sales targets. Ca
Sales Manager
الرياض, KSA
Domus Flower LLC seeks an experienced Sales Manager to lead and expand wholesale flower business in Saudi Arabia. The role involves developing sales strategies, building client relationships, and managing a sales team. C
Accounts & Admin
Dubai, UAE
Axiom Prime Real Estate Development LLC seeks an Accounts & Admin professional to handle bank reconciliation, accounts receivable, TAS management, and administrative support. Requires 3-5 years of accounting experience i
Sales Executive
الرياض, KSA
Domus Flower LLC seeks a motivated Sales Executive to drive wholesale flower sales in the KSA market. The role involves acquiring new clients (florists, hotels, event companies), maintaining customer relationships, and a
Accountant
, KSA
Domus Flower LLC seeks a detail-oriented Accountant in Riyadh with 3-5 years of experience in FMCG, fresh produce, or supermarket industries. Responsibilities include managing financial records, inventory accounting, lan
Bridal Consultant -Sales
Dubai, UAE
The Bridal Atelier seeks a female Bridal Consultant to promote and sell bridal ensembles, provide superior customer service, and create memorable experiences for brides. Requires prior bridal retail or luxury retail sale
Customer Service Executive (Female)
Dubai, UAE
The Bridal Atelier seeks a customer-focused Customer Service Executive to handle bridal inquiries, book appointments, and provide a luxury experience. The ideal candidate is a native Arabic speaker with fluent English an
Sales Executive (Amman -Jordan)
Dubai, UAE
Sales Executive
Dubai, UAE
Sales Manager
الرياض, KSA
Accounts & Admin
Dubai, UAE
Sales Executive
الرياض, KSA
Accountant
, KSA
Bridal Consultant -Sales
Dubai, UAE
Customer Service Executive (Female)
Dubai, UAE