Cooling Engineering Support Principal
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Key skills for this role
About the Role
Schneider Electric seeks a Cooling Principal to provide level 2 engineering support and manage field service representatives. The role involves technical excellence in electromechanical systems, safety leadership, and customer satisfaction.
Key Skills for This Role
Responsibilities
- Manage the planning and coordination of interventions
- Ensure high level customers satisfaction and FSR SE signature
- Responsible for quality, repair FSB implementation and warranty customers support
- Ensure compliance with 'Issue to Prevention' process for supply chain and quality issues
- Foster FSR Business Generation capabilities by promoting Business Opportunity Detection
- Drive technical excellence by leading electromechanical and electrotechnology initiatives
- Define specialty standards and lead transformation projects
- Guide offer creation teams and contribute to strategic technology roadmaps
Requirements
- Associate Degree
- Managerial experience
- Field Services Experience
- English language would be a plus
Full Job Posting
Job Description
- The Field Services Representative Team Manager is responsible for ensuring services delivered to Customers on time with highest quality standard and in the defined budget.
- The Cooling Principal is responsible for level 2 engineering support and to be the technical expert on site.
Activities and areas of responsibility
- Foster 'Safety first' culture among the team by leading by example, deploying safety policies and procedures.
- Ensure his team Cyber security is fully compliant and report any incident.
- Manage the planning and coordination of the intervention.
- Ensure high level customers satisfaction and FSR SE signature (Branding / technical level / communication/promote Digital Services offers).
- Responsible for the quality, repair FSB implementation and warranty customers support.
- Ensure compliance with 'Issue to Prevention' process for supply chain and quality issue detected on field.
- Ensure that each FSR is complying with all administrative processes: time sheet adherence, Field Services Reporting, overtime and travel time control.
- Foster FSR Business Generation capabilities by promoting their activity of Business Opportunity Detection.
- Ensure full adoption and utilization digital tools Servicesmax Go, onsite, clocking, Tipi.
- Deploy Annual Execution Plan and FS lean initiatives to support country services P&L performance.
- Drive technical excellence by leading electromechanical and electrotechnology initiatives across R&D centers.
- Define specialty standards and lead transformation projects that influence multiple Lines of Business.
Qualifications
- Associate Degree.
- Managerial experience.
- Field Services Experience.
- English language would be a plus.
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