Cooling Engineering Support Principal
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Key skills for this role
About the Role
Schneider Electric seeks a Cooling Principal to provide level 2 engineering support and act as the technical expert on site. The role involves managing field service teams, ensuring safety and quality, and driving technical excellence in electromechanical systems.
Key Skills for This Role
Responsibilities
- Ensure services delivered to Customers on time with highest quality standard and in the defined budget
- Provide level 2 engineering support and act as the technical expert on site
- Foster 'Safety first' culture among the team by leading by example and deploying safety policies
- Ensure team Cyber security is fully compliant and report any incident
- Manage the planning and coordination of the intervention
- Ensure high level customers satisfaction and FSR SE signature
- Responsible for the quality, repair FSB implementation and warranty customers support
- Ensure compliance with 'Issue to Prevention' process for supply chain and quality issue detected on field
- Ensure that each FSR is complying with all administrative processes
- Foster FSR Business Generation capabilities by promoting Business Opportunity Detection
- Ensure full adoption and utilization digital tools Servicesmax Go, onsite, clocking, Tipi
- Deploy Annual Execution Plan and FS lean initiatives to support country services P&L performance
Requirements
- Associate Degree
- Managerial experience
- Field Services Experience
- English language would be a plus
Full Job Posting
Role Overview
- The Field Services Representative Team Manager is responsible to ensuring services delivered to Customers, on time with highest quality standard, and in the defined budget.
- The Cooling Principal is responsible for level 2 engineering support, and to be the technical expert on site.
Activities and areas of responsibility
- Safety & Cyber security: Foster 'Safety first' culture among the team by leading by example, deploying all set of safety policies and procedures implementations + conduct himself all required safety audits.
- Ensure his team Cyber security is fully compliant and report any incident.
- Execution: Manage the planning and coordination of the intervention
- Ensure high level customers satisfaction and FSR SE signature (Branding / technical level / communication/promote Digital Services offers)
- Responsible for the quality, repair FSB implementation and warranty customers support
- Ensure compliance with 'Issue to Prevention' process for supply chain and quality issue detected on field
- Ensure that each FSR is complying with all administrative processes: time sheet adherence, Field Services Reporting, overtime and travel time control
- Foster FSR Business Generation capabilities by promoting their activity of Business Opportunity Detection (FSR Lead Generation, Install Base tracking…) while being on the field
- Ensure full adoption and utilization digital tools Servicesmax Go, onsite, clocking, Tipi…
- Deploy Annual Execution Plan and FS lean initiatives to support country services P&L performance.
Technical Support (L2)
- Drive technical excellence by leading electromechanical and electrotechnology initiatives across R&D centers
- Define specialty standards and lead transformation projects that influence multiple Lines of Business
- Guide offer creation teams and contribute to strategic technology roadmaps
- Manage system integration challenges and resolve complex performance optimization issues
- Collaborate with worldwide specialists to establish best design practices and tools
Key Success Factors
- Proven track record in electromechanical systems design and integration
- Demonstrated ability to lead cross functional engineering teams and influence technical direction
- Strong expertise in system analysis and requirements definition
- Excellence in managing complex technical projects and driving innovation
- Outstanding communication skills to collaborate with global specialist net
Technical skills
- Associate Degree
- Managerial experience
- Field Services Experience
- English language would be a plus.
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