Cooling Engineering Support Principal
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Key skills for this role
About the Role
Schneider Electric seeks a Cooling Engineering Support Principal to serve as the technical expert for advanced troubleshooting, commissioning, and optimization of cooling systems. The role involves deep-dive diagnostics, RCA, and cross-functional collaboration to drive reliability improvements.
Key Skills for This Role
Responsibilities
- Serve as final/near final technical escalation point for PAC/DX/CRAC/CRAH, chillers, pumps, hydronics, and high density cooling systems
- Perform deep dive diagnostics on refrigeration cycle, controller logic, firmware anomalies, and BMS communication
- Lead start up and commissioning for APC–Uniflair portfolio
- Conduct RCA investigations, define CAPA, and track effectiveness
- Author and maintain troubleshooting guides, technical bulletins, and service playbooks
- Deliver targeted training and workshops to Field/L1 teams and Partners
- Partner with Engineering, R&D, and OEM factories to resolve product issues and support new technology introductions
- Enforce safety standards and ensure compliance with company policies and industry standards
Requirements
- Bachelor's degree in Mechanical Engineering
- Proven people management and leadership experience
- Strong background in Field Services operations and customer facing technical environments
- Experience in cooling systems, electromechanical equipment, or industrial services
Full Job Posting
Role Overview
- The Cooling Principal is responsible for level 2 engineering support, and to be the technical expert on site.
Key Responsibilities
- Advanced Troubleshooting & Escalations: Serve as final/near final technical escalation point for PAC/DX/CRAC/CRAH, InRow/InRoom, chillers, pumps, hydronics, hybrid/economizer systems, MDC cooling, Cool Array modular solutions, and high density air/liquid cooling.
- Perform deep dive diagnostics: refrigeration cycle, SOO, controller logic, firmware anomalies, PID tuning, multi‑unit interaction, VFD/EC fan faults, BMS/communication (Modbus/BACnet/SNMP), airflow/thermal imbalance, humidity system issues, electrical/PCB.
- Execute remote and on‑site support; validate operating parameters; perform safe emergency interventions where required.
- Commissioning, Recommissioning & Optimization: Lead start up and commissioning for the full APC–Uniflair portfolio (single and multi module).
- Optimize parameters and control sequences; validate SOO and stability in multi‑unit or hybrid configurations.
- Support CFD reviews/simulations and thermals; ensure containment alignment and airflow management.
- RCA, Quality & Continuous Improvement: Conduct/participate in RCA investigations; define CAPA; track effectiveness to closure.
- Analyze field data and trends to identify systemic issues; drive design/firmware changes with engineering/factories.
- Contribute to reliability improvements, de‑risking known failure modes and eliminating repeat incidents.
- Technical Content, Tools & Knowledge Enablement: Author and maintain troubleshooting guides, technical bulletins, SOO/best practices, and service playbooks for Field/L1 teams and Partners.
- Deliver targeted training (classroom/virtual/field), tech talks, and workshops (e.g., PID tuning, refrigeration diagnostics, airflow/containment).
- Ensure content is accurate, discoverable, and up to date in service tools and knowledge repositories.
Cross Functional & Factory Collaboration
- Partner with Engineering, R&D, Product Engineering, Global Technical Teams, and OEM factories to resolve product issues, validate firmware fixes, align field behavior to factory specifications, and support new technology introductions.
- Participate in design reviews, capacity planning inputs, and customer facing RCA presentations for hyperscale/enterprise/colo/VIP accounts.
Governance, Safety & Compliance
- Enforce safety standards, lockout/tagout, refrigerant handling best practices; ensure compliance with company policies and industry standards (e.g., ASHRAE thermal guidelines, EN 378, EPA 608 or local equivalent, F Gas/MoEFCC or local).
- Maintain rigorous documentation (service reports, commissioning records, asset baselines, parameter sets).
Qualifications
- Bachelor's degree in Mechanical Engineering.
- Proven people management and leadership experience.
- Strong background in Field Services operations and customer facing technical environments.
- Experience in cooling systems, electromechanical equipment, or industrial services is highly desirable.
About Schneider Electric
- €40 billion global revenue
- +9% organic growth
- 150,000+ employees in 100+ countries
- Schneider Electric aspires to be the most inclusive and caring company in the world.
- Equal Opportunity Employer.
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