Cloud Solution Architect - Dynamics 365 - Arabic Speaking
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Key skills for this role
About the Role
Microsoft seeks a Cloud Solution Architect specializing in Dynamics 365 to support top-tier customers in Saudi Arabia. The role involves designing and delivering mission-critical solutions, providing technical leadership, and driving customer success.
Key Skills for This Role
Responsibilities
- Gather customer/partner insights and map architecture and digital transformation solutions to business outcomes
- Develop and expand impactful relationships with customer and partner architects and technical decision makers
- Identify and anticipate issues, advise customers to operate and optimize performance in accordance with Microsoft best practices
- Drive customer/partner relationships to anticipate, identify, escalate, and resolve technical blockers
- Proactively use knowledge of products and competitors to identify growth opportunities
- Drive architecture design, resiliency reviews, and technical optimization
- Learn new technologies and act as a mentor to junior colleagues
- Share ideas and strategic technical input with technical teams and internal communities
Requirements
- Industry experience assessing complex, business critical Dynamics CRM Dynamics 365 Apps and/or D365 Customer Engagement on premise environments against Microsoft good practices
- Knowledge with tools commonly used to manage complex D365 Apps (Online)/D365 Customer Engagement (CE) implementations
- Understanding of related Microsoft technologies, including SQL, SSRS, SSIS, SharePoint, Visual Studio and .NET
- Knowledge and experience in reviewing Microsoft D365 Apps/Customer Engagement performance, supportability, infrastructure design and customizations
- Strong problem solving and technical leadership skills
- Arabic and English language skills business / fluency
Full Job Posting
Overview
- With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences.
- Support Mission Critical (SfMC) is a team delivering dedicated support to Microsoft’s top tier customers using Microsoft technology to build true Mission Critical applications.
- Microsoft’s mission is to empower every person and every organization on the planet to achieve more.
Responsibilities
- Gathers customer/partner insights and maps architecture and digital transformation solutions to customer/partner business outcomes.
- Develops and expands existing impactful relationships with customer and partner architects and technical specialists.
- Identifies and anticipates issues and advises customers/partners to operate and optimize performance in accordance with Microsoft best practices.
- Drives customer/partner relationships to anticipate, identify, escalate, and work to resolve technical blockers.
- Proactively uses knowledge of the products, services, and value propositions of Microsoft and its competitors.
- Drives architecture design, resiliency reviews, and technical optimization.
- Learns new technologies or services as advised by leadership team.
- Shares ideas, insights, and strategic technical input with technical teams.
Qualifications
- Industry experience assessing complex, business critical Dynamics CRM Dynamics 365 Apps and/or D365 Customer Engagement on premise environments.
- Knowledge with tools commonly used to manage complex D365 Apps (Online)/D365 Customer Engagement (CE) implementations.
- Understanding of related Microsoft technologies, including SQL, SSRS, SSIS, SharePoint, Visual Studio and .NET.
- Knowledge and experience in reviewing Microsoft D365 Apps/Customer Engagement performance, supportability, infrastructure design and customizations.
- Strong problem solving and technical leadership skills.
- Arabic and English language skills business / fluency.
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