lever
Client Success Manager
jobgether
Remote, CAN
Full-time
Remote
Discovered 1 weeks ago
B2B SaaSLearning and DevelopmentLearning management systemsCustomer successClient relationship managementLearning program design
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B2B SaaSLearning and DevelopmentLearning management systems
Role Overview
The partner company is seeking a Client Success Manager based in Canada.
The role combines customer success, learning strategy, and SaaS adoption.
The Client Success Manager will act as a trusted advisor and influence retention, growth, and learning outcomes.
Key Skills for This Role
B2B SaaSLearning and DevelopmentLearning management systemsCustomer successClient relationship managementLearning program design
Full Job Posting
Role overview
The partner company is seeking a Client Success Manager based in Canada.
The role combines customer success, learning strategy, and SaaS adoption.
The Client Success Manager will act as a trusted advisor and influence retention, growth, and learning outcomes.
Accountabilities
- Build strategic client relationships and manage the post-onboarding client lifecycle.
- Help clients design, implement, and optimise learning programs through an LMS.
- Consult on learning strategy, program effectiveness, best practices, and measurable ROI.
- Deliver customer training, guidance, and enablement sessions.
- Monitor client health, manage escalations, and create action plans.
- Identify expansion opportunities and coordinate them with Account Management.
- Collaborate with internal teams to resolve client needs and improve customer experience.
- Maintain client records and documentation in internal systems and customer success tools.
Required experience and skills
- 4–6 years of B2B SaaS experience, ideally in learning management, HR technology, EdTech, or related learning solutions.
- Professional Learning and Development experience designing, delivering, and evaluating programs.
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