Business Analyst Web Portal Lead
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Key skills for this role
About the Role
TELUS Health is looking for a Business Analyst to lead web portal initiatives, bridging business stakeholders and technical teams. The role involves gathering requirements, documenting specifications, and supporting the delivery of web-based portal solutions for Benefits programs.
Key Skills for This Role
Responsibilities
- Partner with clients and internal teams to understand business needs
- Translate requirements into detailed technical specifications
- Support the design, development, and delivery of web portal solutions
- Ensure solutions are user friendly, accessible, and aligned with client expectations
- Contribute to the successful migration and implementation of client portals
- Lead requirements gathering through workshops and client interactions
- Break down complex needs into clear, structured documentation
- Collaborate on solution design and estimation discussions
- Support development teams by clarifying requirements
- Coordinate and participate in user acceptance testing (UAT)
- Ensure accessibility standards (WCAG) are applied
- Manage priorities across multiple projects with tight timelines
Requirements
- 3+ years Business Analysis experience
- 3+ years web portal/digital platform experience
- Experience gathering and documenting requirements
- Agile methodology experience
- Experience working with developers and QA teams
- Client facing experience
- Bachelor’s degree or equivalent experience
- Strong analytical and problem solving skills
- Strong communication skills
Full Job Posting
Role Overview
- TELUS Health is empowering every person to live their healthiest life.
- Join a collaborative and innovative team focused on delivering high quality digital experiences for our clients.
- You’ll be part of a group of business analysts, developers, and client specialists working together to build and enhance web based portals that support Benefits programs.
- In this role, you will act as a key bridge between business stakeholders and technical teams.
You will
- Partner with clients and internal teams to understand business needs.
- Translate requirements into detailed technical specifications.
- Support the design, development, and delivery of web portal solutions.
- Ensure solutions are user friendly, accessible, and aligned with client expectations.
- Contribute to the successful migration and implementation of client portals.
What You’ll Accomplish Together
- Lead requirements gathering through workshops and client interactions.
- Break down complex needs into clear, structured documentation.
- Collaborate on solution design and estimation discussions.
- Support development teams by clarifying requirements.
- Coordinate and participate in user acceptance testing (UAT).
- Ensure accessibility standards (WCAG) are applied.
- Contribute to release documentation and communication.
- Manage priorities across multiple projects with tight timelines.
Qualifications
- 3+ years Business Analysis experience.
- 3+ years web portal/digital platform experience.
- Experience gathering and documenting requirements.
- Agile methodology experience.
- Experience working with developers and QA teams.
- Client facing experience.
- Bachelor’s degree or equivalent experience.
Required Skills & Abilities
- Strong analytical and problem solving skills.
- Ability to translate business needs into technical requirements.
- Experience with documentation and functional specs.
- Strong communication skills.
- Ability to manage multiple priorities.
- Attention to detail.
Nice to Have
- Pension / Defined Benefits experience.
- Accessibility knowledge (WCAG).
- Technical knowledge (SQL, SSO, HTML, CSS, JavaScript, Python).
- Release management experience.
- Bilingual (French and English).
Compensation
- Annual Salary range: 48,300.00 69,000.00 80,000.00 CAD Annual.
Benefits
- Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan.
- Flexibility to work in office, virtually or a combination of both.
- Generous company matched pension.
- Opportunity to give back to communities.
- Career growth and learning & development opportunities.
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