Senior Technical Product Manager - Channel Technology and Sales Strategy Team
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Telus seeks a Senior Technical Product Manager to own the strategy and adoption of conversational intelligence and call coaching platforms for SMB sales teams. You will define the roadmap for telephony platforms, partner with sales leadership, and drive measurable improvements in seller performance and revenue impact.
Key Skills for This Role
Responsibilities
- Lead the roadmap and governance for telephony platforms (NICE CX One, Ring Central, Genesys Cloud, Business Connect) ensuring alignment with business objectives and integration with Salesforce and other GTM systems
- Define the strategy and vision for using call coaching and conversational intelligence to improve seller performance
- Partner with sales leadership to identify high impact use cases and translate them into product requirements
- Collaborate with data and analytics teams to design an analytics framework connecting call insights to pipeline performance and revenue
- Drive adoption and enablement by leading development of training resources, communication plans, and engagement programs
- Measure and report on impact by tracking usage, ROI, and effects on key sales KPIs
- Create and present business cases to secure funding and leadership alignment for roadmap priorities
Requirements
- 5+ years of product strategy, product management, or product operations experience with focus on sales technology, sales operations, telephony platforms, or enterprise GTM systems
- 2+ years of hands on experience with at least one telephony platform (NICE CX One, Ring Central, Genesys Cloud, Business Connect) OR one conversational intelligence platform (Gong, Salesforce Einstein, Genesys Cloud)
- Direct experience working with sales teams
- Understanding of AI and generative AI fundamentals
- Proven track record of leading adoption and change management for enterprise tools
- Strong strategic communication and influence skills
Full Job Posting
About the Channel Technology and Sales Strategy Team
- The Channel Technology and Sales Strategy team drives GTM effectiveness through innovation at the intersection of systems, people, and processes.
The Impact You'll Make
- As the Senior Technical Product Manager, you will own the strategy and adoption of conversational intelligence and call coaching platforms across TELUS SMB, directly enabling our sales teams to coach smarter, forecast more accurately, and close bigger deals.
What You'll Do
- Lead the roadmap and governance for our telephony platforms (NICE CX One, Ring Central, Genesys Cloud, Business Connect) ensuring alignment with business objectives and integration with Salesforce and other GTM systems
- Define the strategy and vision for how we use call coaching and conversational intelligence to improve seller performance—including use cases, success metrics, and expected ROI
- Partner with sales leadership to identify high impact use cases and translate them into product requirements that drive behavioral changes and seller excellence
- Collaborate with data and analytics teams to design and implement an analytics framework connecting call insights to pipeline performance and revenue
- Drive adoption and enablement by leading the development of training resources, communication plans, and engagement programs that embed call coaching and AI into daily sales operations
- Measure and report on impact by consistently tracking usage, ROI, and effects on key sales KPIs—providing visibility to leadership on your roadmap's business value
- Create and present business cases to secure funding and leadership alignment for your roadmap priorities
Must Haves
- 5+ years of product strategy, product management, or product operations experience — ideally with focus on sales technology, sales operations, telephony platforms, or enterprise GTM systems
- 2+ years of hands on experience with at least ONE telephony platform (NICE CX One, Ring Central, Genesys Cloud, Business Connect) OR ONE conversational intelligence platform (Gong, Salesforce Einstein, Genesys Cloud)
- Direct experience working with sales teams — either as a former sales professional, sales operations leader, or product manager selling to sales organizations
- Understanding of AI and generative AI fundamentals
- Proven track record of leading adoption and change management for enterprise tools
- Strong strategic communication and influence skills
Nice to Haves
- Familiarity with multiple platforms in the telephony or conversational intelligence ecosystem
- Experience with Salesforce integration and CRM system architecture
- Background in enterprise sales operations or sales enablement leadership
Why Come Work With Us
- Strategic Leadership Authority: You own the strategy, roadmap, and adoption plan for a critical sales technology transformation
- High Revenue Impact: Your work directly affects seller performance, pipeline accuracy, and revenue outcomes
- Modern Technology Stack: You'll work with leading edge conversational intelligence and telephony platforms
- Flexible Work: We provide the tools and technology you need to work from wherever you're most productive
Salary Range
- CAD 86,000 CAD 136,000
- Performance Bonus or Sales Incentive Plan: 15%
Benefits
- Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan
- Flexibility to work in office, virtually or a combination of both
- Generous company matched pension and share purchase programs
- Opportunity to give back to communities
- Career growth and learning & development opportunities
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Telus
Product Manager - Small Business Cross-sell Campaign
Toronto, CAN
Telus is seeking a Product Manager for the Small-Medium Business (SMB) team to drive cross-sell campaigns and base management strategies. You will design data-informed programs, collaborate with sales and data science te
Senior Software Developer
Toronto, CAN
TELUS Health is looking for a Senior Software Developer to join the Pharmacy Development team, building intelligent systems for healthcare. You will design and lead development of pharmacy management tools, integrate AI
Senior Strategy Manager, Technical Sales
Vancouver, CAN
Telus seeks a Senior Strategy Manager to lead sales enablement initiatives for TELUS Business Solutions, focusing on automation, process optimization, and AI enablement to support Enterprise and Public Sector sales teams
AI Innovation Associate (Vibe Coder) - Channel Technology and Sales Strategy Team
Toronto, CAN
Telus is hiring an AI Innovation Associate (Vibe Coder) to build rapid prototypes using AI agents for Sales, BI, and Marketing teams. The role requires hands-on prototyping with AI-native development, product thinking, a
Strategy & Product Owner Conversational AI (Non-Technical)
Toronto, CAN
TELUS Digital seeks a Strategy & Product Owner for Conversational AI Agents to drive product vision and strategy for voice and chat AI on Google Gemini and Dialogflow CX platforms. This senior individual contributor role
Business Analyst II - Sales incentives & Recognition
Toronto, CAN
Telus is seeking a Business Analyst II to support sales incentives and recognition programs. You will document business requirements, perform UAT, produce analytical reports, and model data for incentive plans. Ideal can
Business Analyst Web Portal Lead
Toronto, CAN
TELUS Health is looking for a Business Analyst to lead web portal initiatives, bridging business stakeholders and technical teams. The role involves gathering requirements, documenting specifications, and supporting the
Business Analyst Web Portal Lead
Toronto, CAN
TELUS Health seeks a Business Analyst Web Portal Lead to bridge business stakeholders and technical teams, transforming client needs into actionable solutions for web-based portals supporting Benefits programs. The role
Product Manager - Small Business Cross-sell Campaign
Toronto, CAN
Senior Software Developer
Toronto, CAN
Senior Strategy Manager, Technical Sales
Vancouver, CAN
AI Innovation Associate (Vibe Coder) - Channel Technology and Sales Strategy Team
Toronto, CAN
Strategy & Product Owner Conversational AI (Non-Technical)
Toronto, CAN
Business Analyst II - Sales incentives & Recognition
Toronto, CAN
Business Analyst Web Portal Lead
Toronto, CAN
Business Analyst Web Portal Lead
Toronto, CAN