Business Analyst Web Portal Lead
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Key skills for this role
About the Role
TELUS Health seeks a Business Analyst Web Portal Lead to bridge business stakeholders and technical teams, transforming client needs into actionable solutions for web-based portals supporting Benefits programs.
Key Skills for This Role
Responsibilities
- Partner with clients and internal teams to understand business needs
- Translate requirements into detailed technical specifications
- Support the design, development, and delivery of web portal solutions
- Lead requirements gathering through workshops and client interactions
- Break down complex needs into clear, structured documentation
- Collaborate on solution design and estimation discussions
- Support development teams by clarifying requirements
- Coordinate and participate in user acceptance testing (UAT)
- Ensure accessibility standards (WCAG) are applied
- Contribute to release documentation and communication
- Manage priorities across multiple projects with tight timelines
Requirements
- 3+ years Business Analysis experience
- 3+ years web portal/digital platform experience
- Experience gathering and documenting requirements
- Agile methodology experience
- Experience working with developers and QA teams
- Client facing experience
- Bachelor’s degree or equivalent experience
Full Job Posting
Role Overview
- Join a collaborative and innovative team focused on delivering high quality digital experiences for our clients.
- You’ll be part of a group of business analysts, developers, and client specialists working together to build and enhance web based portals that support Benefits programs.
- In this role, you will act as a key bridge between business stakeholders and technical teams.
You will
- Partner with clients and internal teams to understand business needs
- Translate requirements into detailed technical specifications
- Support the design, development, and delivery of web portal solutions
- Ensure solutions are user friendly, accessible, and aligned with client expectations
- Contribute to the successful migration and implementation of client portals
What You’ll Accomplish Together
- Lead requirements gathering through workshops and client interactions
- Break down complex needs into clear, structured documentation
- Collaborate on solution design and estimation discussions
- Support development teams by clarifying requirements
- Coordinate and participate in user acceptance testing (UAT)
- Ensure accessibility standards (WCAG) are applied
- Contribute to release documentation and communication
- Manage priorities across multiple projects with tight timelines
Qualifications
- 3+ years Business Analysis experience
- 3+ years web portal/digital platform experience
- Experience gathering and documenting requirements
- Agile methodology experience
- Experience working with developers and QA teams
- Client facing experience
- Bachelor’s degree or equivalent experience
Required Skills & Abilities
- Strong analytical and problem solving skills
- Ability to translate business needs into technical requirements
- Experience with documentation and functional specs
- Strong communication skills
- Ability to manage multiple priorities
- Attention to detail
Nice to Have
- Pension / Defined Benefits experience
- Accessibility knowledge (WCAG)
- Technical knowledge (SQL, SSO, HTML, CSS, JavaScript, Python)
- Release management experience
- Bilingual (French and English)
Annual Salary Range
- 48,300.00 69,000.00 80,000.00 CAD Annual
- Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience.
Work Environment
- Flexibility to work in office, virtually or a combination of both
- Collaborative and team oriented
- Project based work with deadlines
- Opportunity to grow and work on multiple initiatives
- Flexible and supportive culture
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