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Business Analyst / Solution Consultant - AI & Automation

Syscort Technologies
Dubai, UAE
Full-time
Mid-Senior
Onsite
Discovered 1 weeks ago
Business analysisSolution consultingProcess mappingRequirements documentationWorkflow automationn8n
Free

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Business analysisSolution consultingProcess mapping
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About the Company

Syscort Technologies is a UAE-based global consulting and technology services firm serving clients across MENA, APAC, the UK, the US, and Europe.

The company delivers treasury and risk consulting, financial transformation, data and analytics, AI and automation, and technology consulting.

Role Objective

Translate client business problems into well-defined, commercially viable automation, integration, and AI solutions that technical teams can execute with minimal ambiguity or rework.

Client Discovery and Process Analysis

  • Conduct discovery meetings and workshops.
  • Understand business objectives, pain points, processes, and requirements.
  • Identify stakeholders, decision-makers, and process owners.
  • Challenge initial requirements to identify the underlying business problem.
  • Document current-state processes and identify inefficiencies and bottlenecks.
  • Design future-state processes and identify automation, AI, and process-improvement opportunities.
  • Define business rules, approvals, exceptions, and dependencies.

Requirements and Functional Design

  • Prepare BRDs, FRDs, use cases, user stories, and acceptance criteria.
  • Define functional requirements and workflows.
  • Document data requirements, integrations, and business rules.
  • Ensure requirements are clear enough for the technical team to build.

Automation, Integration, and AI

  • Design functional solutions using workflow automation, n8n, APIs, AI and LLMs, Agentic AI, RAG, chatbots, and voice AI.
  • Understand API, webhook, authentication, and data-mapping requirements.
  • Work with developers and Solution Architects to validate technical feasibility.

Solution and Presales

  • Support discovery-led proposals and solution presentations.
  • Define scope, deliverables, assumptions, and exclusions.
  • Provide inputs for effort estimation and pricing.
  • Prepare statements of work and solution documentation.

UAT and Delivery Handover

  • Define UAT scenarios, test cases, and acceptance criteria.
  • Coordinate UAT with client stakeholders.
  • Track defects and clarifications.
  • Ensure approved requirements and functional designs are handed over to the development team.

Ideal Candidate

  • Four to eight years of experience in business analysis, solution consulting, digital transformation, automation, or technology consulting.
  • Strong client-facing and analytical skills.
  • Excellent process mapping and documentation ability.
  • Comfort discussing APIs, integrations, automation, and AI.
  • Business-minded and able to translate problems into practical solutions.
  • Strong communication and stakeholder management skills.
  • A solution thinker rather than a documentation-only business analyst.

Success Measures

High-quality discovery and requirements.

Reduced delivery rework and clarification cycles.

Accurate scope and estimates.

Strong client satisfaction.

Successful UAT and handover.

Identification of meaningful automation and AI opportunities.

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