Application Support Consultant - Banking

About Syscort

Role Summary

Responsibilities

• Manage production support and monitor application availability, incidents, alerts, scheduled jobs, and operational activities.
• Coordinate with IT, infrastructure, application, business, OEM, vendor, and third-party teams to resolve technical issues.
• Own incident triage, escalation, stakeholder communication, Problem Management, root-cause analysis, and corrective actions.
• Coordinate Change and Release Management and manage records through the ITSM platform.
• Maintain support documentation, SOPs, knowledge articles, and escalation matrices.
• Coordinate upgrades, patches, fixes, deployments, vendor tickets, and escalations.
• Prepare service, incident, SLA, KPI, and management reports and participate in service reviews.
• Support application health checks, critical business periods, major incidents, and operational risk management.

Required Skills

• 3–7 years of experience in Application Support, IT Operations, or Service Management.
• Good understanding of ITIL and IT Service Management.
• Experience managing Incident, Problem, Change, and Service Request Management.
• Strong vendor or OEM coordination and escalation-management experience.
• Ability to coordinate multiple engineering and technical teams.
• Good understanding of application support and production environments.
• Experience with ServiceNow, BMC Remedy, Jira, or similar ITSM tools.
• Good communication, stakeholder management, ownership, follow-up, and escalation capabilities.

Preferred Experience

• Banking or financial-services experience is preferred.
• ITIL certification is advantageous.
• Experience with core banking, payments, cards, digital banking, finance, treasury, or critical banking applications is advantageous.
• Basic knowledge of SQL, APIs, databases, middleware, and application integrations is advantageous.
• Experience managing OEM contracts, support tickets, and maintenance activities is advantageous.