Business Analyst - IT Projects

Transguard Group was established in 2001 and has diversified significantly, we lead in the fields of Cash Services, Security Services, Manpower Services, Facilities Management & Aviation.

Transguard Group is nation's most trusted business support and outsourcing provider and has a large, dynamic and culturally diverse workforce with 80,000 employees!

We are currently recruiting for a

to join our Information Communication and Technology team at our Headquarters, located in DAFZA (Dubai Airport Freezone).

The Business Analyst serves as a liaison between business stakeholders and the IT department, translating business requirements into technical solutions.

This role requires a blend of business acumen, analytical skills, and technical expertise to identify opportunities for process improvement, facilitate the implementation of IT solutions, and ensure alignment between business goals and IT initiatives.

• Conduct thorough analysis of business processes, workflows, and systems to identify areas for improvement, efficiency gains, and automation opportunities

• Collaborate with business stakeholders to understand their objectives, processes, and requirements, and translate them into clear and actionable business and functional specifications.
• Facilitate requirements gathering sessions, workshops, and interviews with stakeholders to elicit, document, and prioritize business and technical requirements.
• Work closely with internal and external developers and BUs to ensure that technical solutions meet business requirements and are delivered on time and within budget.
• Facilitate user acceptance testing (UAT) and gather feedback from stakeholders to validate that IT solutions meet their needs and expectations.
• Provide training, user support, and documentation to enable end-users to effectively utilize new or enhanced IT systems and applications.

• Analyze and document complex business problems and propose innovative, technology-driven solutions to address them, ensuring alignment with organizational goals and strategies.
• Develop detailed business and functional requirements documents, user stories, use cases, and other artifacts to communicate requirements to IT development teams.
• Conduct feasibility studies, impact assessments, and risk analyses to evaluate proposed solutions and identify potential constraints or dependencies.
• Participate in the design, configuration, and testing of IT systems and applications, providing guidance and support to ensure successful implementation and adoption.
• Monitor and evaluate the performance and effectiveness of IT solutions post-implementation, and recommend enhancements or optimizations as needed.

• Stay abreast of industry trends, best practices, and emerging technologies in IT and business analysis, and share knowledge and insights with the team.

• Bachelor's degree in business administration, Computer Science, Information Systems, or related field; master's degree or MBA is a plus.
• Proven experience as a business analyst or related role, preferably in an IT environment.
• Strong understanding of business processes, requirements elicitation, and analysis techniques.
• Excellent analytical, problem-solving, and critical thinking skills, with the ability to translate complex business needs into practical solutions.
• Solid understanding of software development methodologies (e.g., Agile, Waterfall) and proficiency in requirements management tools (e.g., JIRA, MS Projects).
• Effective communication and interpersonal skills, with the ability to collaborate with stakeholders at all levels of the organization.
• Experience with business process modeling and documentation tools (e.g., BPMN, Visio) is desirable.
• Relevant certifications such as Certified Business Analysis Professional (CBAP) or Agile Certified Practitioner (PMI-ACP) are a plus.