Assistant Manager – Billing Operations

About the Employer

Role Overview

Financial Responsibilities

• Contribute to continuous improvement initiatives delivering hard and soft savings through process improvements.
• Monitor and reduce unbilled revenue over 30 days across assigned business units.
• Improve billing accuracy, maintain credit note percentages within targets, and reduce billing errors.

Process Responsibilities

• Oversee billing across multiple business units and ensure compliance with contractual terms.
• Review invoice accuracy and completeness through effective control mechanisms.
• Standardize billing processes, templates, and controls across teams.
• Monitor billing cycles against time-to-invoice and SLA targets.
• Maintain billing master data, including rate cards in Oracle and Microsoft Excel.
• Supervise team billing activities and prepare invoices for assigned business units.

Customer and Reporting

• Ensure billing outputs are accurate and transparent through effective controls.
• Track contractual changes and update billing conditions on time.
• Act as the first escalation point for assigned business unit client and internal queries.
• Prepare and manage accurate, timely weekly and monthly reporting deliverables.

Innovation and People Management

• Drive process improvements and automation to reduce manual effort.
• Lead system-driven billing solution implementations and enhancements.
• Identify opportunities to improve efficiency, accuracy, and turnaround times.
• Manage Senior Officers and Officers, including workload allocation, performance reviews, capability development, leave planning, and contingency coverage.

Selection Criteria

• Bachelor’s degree or BCom is preferred.
• Proven end-to-end billing or invoicing experience in a structured work environment.
• Hands-on experience managing billing across multiple business units and leading teams.
• Advanced MS Office proficiency, especially Excel for large datasets, advanced formulas, and reporting.
• Proficiency in Oracle ERP and billing systems.
• Strong understanding of commercial contracts and billing structures.
• Experience driving automation initiatives and process improvements.
• Strong leadership, stakeholder management, communication, and English language skills.