Business Analyst

About the Role

About AppliedAI

Discovery and Process Mapping

• Support discovery sessions to map current-state processes, including roles, timing, rules, failure points, pain points, systems, and integrations.
• Build process maps and visual workflow diagrams for client review and sign-off using the Opus Discovery Tool.
• Ask clarifying questions to identify the real operating process, not only the formally documented version.
• Take structured workshop notes and turn discussions into clear documentation.

Documentation and Coordination

• Maintain process documentation, requirements notes, and workflow specifications for each client engagement.
• Organize discovery outputs so AI Solutions Consultants and Workflow Engineers can proceed with solution design and build.
• Track open questions, decisions, and follow-ups across engagements.
• Prepare client-facing process summaries, value reports, return-on-investment materials, and status updates.

Delivery Support

• Work with Project Managers and AI Solutions Consultants to keep discovery and documentation on schedule.
• Check delivered work against agreed process maps to help validate build output.
• Attend client meetings and demonstrations to capture feedback and action items.
• Identify process gaps, inconsistencies, and ambiguities early in delivery.

Qualifications

• Two to four years of experience in a business analyst, business operations, or process improvement role.
• Client-facing work or cross-functional project delivery experience is a plus.
• Regulated-industry experience in banking, insurance, healthcare, or government is a plus but not required.
• Strong process-mapping and documentation skills.
• Working knowledge of Excel, Figma, Visio, Lucidchart, Miro, or similar workflow tools.
• Ability to manage multiple documentation threads across concurrent engagements.
• Basic familiarity with business software concepts, systems, data, and integrations is helpful.

Working Style

• Clear communication in writing and live client workshops.
• Curiosity and thoroughness when investigating how processes work.
• Collaborative and coachable approach with delivery team members.
• Calm and professional communication with clients.

What We Offer

• Opportunity to help establish a new market for an AI company and work with AI and machine learning applications in real business contexts.
• Collaborative, innovative, growth-driven work environment with competitive compensation and career advancement opportunities.

Workplace

• The role is office-based in Abu Dhabi, UAE.