Boutique Manager

Role Overview

Sales and Client Development

• Drive high-value luxury jewellery sales through clienteling, relationship management, and personalised customer engagement.
• Develop HNW and UHNW clientele, VIPs, collectors, and luxury consumers through an extensive personal client database.
• Build long-term relationships that generate repeat business, referrals, and private appointments.
• Conduct client outreach, follow-ups, private viewings, trunk shows, and VIP events.
• Manage the complete client journey in line with luxury brand standards.

Team and Performance Management

• Lead, coach, and motivate the boutique team to deliver outstanding sales and customer service performance.
• Monitor sales, conversion, average transaction value, client retention, and individual and team performance KPIs.
• Lead overall boutique operations and commercial performance to achieve sales and profitability targets.

Boutique Operations

• Ensure effective product presentation, visual merchandising, stock management, and compliance with boutique procedures.
• Maintain high standards of brand image, boutique presentation, security, and operational excellence.
• Work with commercial, marketing, merchandising, and operations teams to maximize boutique performance.

Market Representation

• Develop relationships with key clients, stylists, personal shoppers, VIP networks, and other relevant luxury market stakeholders.
• Represent the brand at VIP events, exhibitions, private appointments, and other client engagement activities.

Required Background

• An experienced Boutique Manager with a strong background in luxury jewellery retail is sought.
• A proven track record in luxury jewellery sales, clienteling, and relationship management is required.
• An extensive established database of HNW and UHNW clients and strong luxury jewellery market relationships is required.

Location

• The role is based in a luxury jewellery boutique in Dubai.