BD and Growth Operations Specialist

Role Overview

Reporting, Processes and Tools

• Owns day-to-day Growth CRM governance and keeps opportunities, contacts, values, stages, activities, and background information accurate and current.
• Supports pipeline forecasting and analysis and provides regular updates and reports on business development activities and achievements.
• Assists with business plans, sales pitches, quotations, presentations, contracts, and other client-facing documents.
• Collaborates with pricing and contracts teams to implement growth and business development plans.

Bid and Proposal Development

• Reviews tenders, RFPs, and RFQs and prepares opportunity assessments covering scope, requirements, timelines, commercial considerations, and risks.
• Coordinates Bid/No Bid documentation and sessions with the Business Development Manager, Head of Growth, business leads, and senior stakeholders.
• Coordinates proposal inputs, maintains bid plans and compliance requirements, and ensures submissions are complete, compliant, and on time.
• Maintains bid records, submission documentation, and lessons learned.

Risk and Resource Management

• Coordinates assessment of risks arising during bids and escalates material risks to relevant managers and functional leads.
• Coordinates bid activities, inputs, and timelines across functions to support high-quality proposal submissions.
• Upholds requirements and guidelines specified in customer Requests for Proposal.

Market and Business Development

• Researches market, customer, and competitor activity to identify opportunities and support business development decisions.
• Supports new business opportunities across BSL HR outsourcing, training, and procurement outsourcing services.
• Participates in customer meetings, networking activities, exhibitions, and external events to develop relationships and generate leads.
• Manages selected customer relationships and opportunities, understands customer requirements, and coordinates tailored internal solutions.

Accountabilities

• Accountabilities include bid management, CRM and data quality, reporting, opportunity generation, customer engagement, and continuous process improvement.
• The role supports accurate pipeline information, qualified opportunities, timely reporting, and improved bid-management practices.

Requirements

• Bachelor's degree in business administration, marketing, or a related field.
• Experience in business development, sales operations, bid or proposal management, or a related commercial environment, preferably in B2B or professional services.
• Experience reviewing RFP, RFQ, or tender documentation and coordinating proposal submissions is advantageous.
• Strong CRM, pipeline management, reporting, communication, presentation, negotiation, analytical, organizational, and problem-solving skills.
• Proficiency in Microsoft Office Suite and CRM software.
• Ability to work independently and collaboratively, adapt to changing priorities, manage multiple projects, and communicate complex information to stakeholders.