BD and Growth Operations Specialist
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Key skills for this role
Role Overview
Support BSL’s business development activities and manage Growth operations, including bid management, CRM governance, and reporting.
Coordinate bid or no-bid and proposal processes, maintain pipeline information, and produce regular and ad hoc growth reports.
Report to the Business Development Manager and work under day-to-day direction while supporting the wider Growth strategy.
Key Skills for This Role
Full Job Posting
Role overview
Support BSL’s business development activities and manage Growth operations, including bid management, CRM governance, and reporting.
Coordinate bid or no-bid and proposal processes, maintain pipeline information, and produce regular and ad hoc growth reports.
Report to the Business Development Manager and work under day-to-day direction while supporting the wider Growth strategy.
Reporting, processes, and tools
- Own day-to-day governance and integrity of the Growth CRM.
- Review CRM data with business and division owners and follow up on missing, outdated, or inaccurate information.
- Support pipeline forecasting and analysis and maintain accurate records of business activities.
- Assist with business plans, sales pitches, quotations, presentations, contracts, and other relevant documents.
Bid and proposal development
- Review new tenders, RFPs, and RFQs and prepare opportunity assessments covering scope, requirements, timelines, commercial considerations, and risks.
- Prepare bid or no-bid documentation and coordinate bid or no-bid sessions with relevant leaders.
- Coordinate proposal packages, bid plans, compliance requirements, certificates, commercial inputs, bid bonds, and other submission documents.
- Ensure proposals are complete, compliant, and submitted within customer deadlines.
- Maintain bid records, submission documentation, and lessons learned.
Risk and resource management
- Identify and coordinate assessment of risks arising during the bid process and escalate material risks.
- Uphold requirements and guidelines outlined in customer RFPs.
- Coordinate bid activities, inputs, and timelines across relevant functions.
Market insights and business development
- Monitor market developments, customer activity, competitor actions, and industry trends.
- Support identification and development of opportunities across HR outsourcing, training, and procurement outsourcing services.
- Participate in customer meetings, networking activities, exhibitions, and relevant external events.
- Manage selected customer relationships and opportunities under the direction of Growth and business development leaders.
- Engage customers to understand requirements and coordinate tailored solutions with internal functions.
Requirements
- Experience or capability in managing bids, proposals, CRM information, pipeline data, and business development reporting.
- Ability to review tenders, RFPs, and RFQs and assess scope, requirements, timelines, commercial considerations, and risks.
- Ability to coordinate cross-functional inputs and submit complete, compliant proposal packages by customer deadlines.
- Knowledge of business development opportunities across HR outsourcing, training, and procurement outsourcing services.
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