Bar Captain
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Key skills for this role
About the Role
Anantara Hotels & Resorts is seeking a Bar Captain to supervise food and beverage service, ensure guest satisfaction, and lead the team during shifts. Requires 1-2 years of experience in a similar role, familiarity with FMC, and experience in large-volume operations.
Key Skills for This Role
Responsibilities
- Promote and ensure guest satisfaction through a strong team environment
- Ensure prompt and courteous delivery of all orders
- Supervise food and beverage service in restaurants and room service
- Assist with serving, seating, and communication with kitchen during shifts
- Open and close shifts in accordance with Manager’s Checklist
- Train and enforce Anantara Service Standards
- Execute revenue and check control procedures
- Maintain a safe and sanitary work environment
- Handle daily associate relations including scheduling and time adjustments
- Assist in implementing training programs for new and current associates
Requirements
- Minimum 1–2 years of experience in the same role
- Familiar with FMC
- Experience in large volume operations
Full Job Posting
Company Description
- A luxury hospitality brand for modern travellers, Anantara The Palm connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations.
Key Duties and Responsibilities
- To promote and ensure guest satisfaction, achieved through his/her ability to develop and maintain a strong team environment, placing emphasis on Associate satisfaction and delivery of prompt, courteous service.
- Prompt and courteous delivery of all orders, maintaining a positive image through all each guest contact and through cleanliness of guest areas.
- Assure total guest satisfaction in the service of food and beverages through the supervision of prompt and courteous delivery of all Restaurants and Room Service orders
- During shift, ensure that guests are satisfied by assisting with serving, seating, communication with kitchen, and by striving to speak to all guests.
- Assist in maintaining a highly motivated and well trained staff
- Open and close shift in accordance with Manager’s Checklist.
- Train, maintain and enforce all Anantara Service Standards
- Properly execute revenue and check control procedures on shift
- Maintain a safe and sanitary work environment for all Associates and guests
- Gather and implement all proper tools for running shifts (i.e. schedules, floor plans, reservations, checks)
- Find solutions for problems such as call outs, last minute bookings, or any other daily problems that may arise.
- Be on the floor during the entire meal period and ensure adequate coverage
Qualifications
- Minimum 1–2 years of experience in the same role
- Familiar with FMC
- Experience in large volume operations
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