Attender
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Key skills for this role
About the Role
NMC Health plc is seeking an Attender to assist in patient care delivery under the supervision of registered nurses. The role involves non-medical care, maintaining cleanliness, transporting patients and specimens, and supporting the nursing team in a hospital environment.
Key Skills for This Role
Responsibilities
- Assist in patient non medical care and ward duties under supervision of the nurse
- Respond quickly to patients or family requests for assistance
- Attend call bells and alarms and report to the nurse
- Conduct hourly patient rounding following up on patient comfort
- Assist nurse with patient hygiene, elimination, mobility, physical comfort, eating and drinking
- Clean trolleys before and after patient care and replace consumables
- Assist nurses in obtaining patient height and weight
- Maintain cleanliness of patient rooms, nursing station, and equipment
- Transport specimens to laboratory
- Escort stable patients by wheelchair or assist with bed transport
- Accompany discharged patients to exit point
- Assist in preparing/cleaning patient room for admission/discharge
Requirements
- Some high school or equivalent
- Intermediate English skills preferred
- Spoken Arabic advantageous
- Demonstrate motivation to work in a health care environment
Full Job Posting
Job Summary
- Assist in the delivery of patient care as directed by the registered nurse.
- Contribute to the general environment of the hospital and the well being of the patient, families and team members as a member of the nursing team.
Key Responsibilities
- Assist in patient with none medical care and other ward related duties as directed by and under supervision of the nurse.
- Respond quickly to patients or his family’s request for assistance; keeping in mind that patient safety and satisfaction comes first.
- Attend the call bell in the department or to any other alarm in patient’s room and report to the nurse accordingly.
- Conduct hourly patient rounding following up on patient comfort and well as any assistance needed.
- Will receive non clinical responsibilities each shift from the nurse.
- Assist the nurse with patient’s hygiene, elimination, and mobility, physical comfort, eating and drinking needs while observing and reporting any specific changes to the licensed nurse.
- Clean the trolleys used before and after patient’s care and replace all consumables used.
- Assist the nurses obtain patient’s height and weight measurement.
- Effectively assist the nurses in maintaining patient’s elimination.
- Know hospital’s approved disinfectants and their indications for usage in their department.
- Cleaning of the biomedical equipment in accordance with the policy of NMC RH Khalifa City.
- Assist in the maintenance of cleanliness in all areas including patient’s room and the nursing station; by making sure that surfaces, computers, phones... are cleaned on daily basis and regularly throughout the shift.
Additional Duties
- Collaborates with the housekeeping team to maintain the cleanliness of the department in general as well as the kids play area.
- Check at the beginning of the shift the hand sanitizers and inform the housekeeping when it needs to be replaced.
- Liaise with nurses and patients in OPD setting to support patient satisfaction, provide updates on beds availability and waiting time.
- Replace sharp containers when 2/3 filled or when the expiry day is due per hospital’s policy.
- Ensure the cleanliness of the soiled utility room and collaborates with the laundry department in case the hampers were full and maintain a record for all the linen kept in the hampers (type and quantity).
- Collect clean linen from laundry.
- Assist in the maintenance of supply and storage areas. Regular cleaning of supply boxes must be done based on the department’s routine or at least once per month when checking the stock.
- Maintain the cleanliness of the pantry and collaborates with the nurse and the dietary team to ensure that no extra trays are kept in the pantry if not needed.
- Transporting specimens to laboratory.
- Comply with patient’s confidentiality as per hospital’s policy.
- Act a messenger as required.
- Escort stable patients by wheelchairs or assist nurses with bed transport to and from Radiology Department as well as from and to other departments and assist nurse to transport patients to the operation theatre.
Discharge and Equipment Duties
- Accompany discharged patients to the exit point and assist them safely getting into their cars, for Maternity patients to be transported by wheelchair.
- Assist nursing staff in preparing/cleaning patient’s room for admission/discharge by ensuring that all needed supplies are given to the patient once he is in the room such as tissue papers, water (if allowed).
- Report to the nurse or the In charge any lost or broken item/equipment when cleaning the room after discharge.
- Ensure that biomedical equipment is cleaned after discharge, returned in good condition to the equipment room and plugged in.
- Make sure that Oxygen cylinders are arranged properly and fixed in their stand and report to nurses when empty.
- Check all departments’ rooms daily and complete the daily environment checklist.
- Maintain a record for all borrowed items and follow up with the concerned department to return it when done using it to prevent loss of any item.
- Transporting instruments for sterilized to CSSD following item count by nurses; and collecting sterilized items back to the areas from CSSD.
- Check monthly CSSD sets for expiry date and report any damage to packaging.
- Ensure that the curtains that are present in the department are well maintained and sent for wash as indicated by hospital’s policy; maintain a record for the same. Make sure that the department has extra curtains to replace the one sent for wash.
- Collect general and stationary items from store and medications from pharmacy.
- Participates in any scheduled educational activities.
OSH and Compliance
- Comply with all OSH and infection control policies, standards and procedures and cooperate with hospital management to comply those requirements.
- Work in accordance with the documented OSH procedures and instructions, specific responsibilities.
- Be familiar with emergency and evacuation procedures.
- Be familiar with patient safety goals that are applicable to their daily activities.
- Notifying nurses of OSH Hazards, incidents, near misses or any concerns.
- Comply with Waste management transmission based precautions policies and procedures.
- Work together with the nurses for the completion of departmental inventories.
- Attend applicable OSH/Infection control training programs, mock drills and awareness programs.
- Use of appropriate personal protective equipment and safety systems.
- Other duties as assigned.
Qualifications
- Some High school or Equivalent.
- Intermediate English skills preferred. Spoken Arabic advantageous.
- Demonstrate motivation to work in a health care environment.
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