Asst. L&D Manager
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Key skills for this role
About the Role
Pullman Hotels & Resorts in Doha seeks an Assistant L&D Manager to lead training initiatives and support employee development. The role involves conducting learning needs analysis, coordinating training programs, managing the HERO learning portal, and ensuring compliance with brand standards.
Key Skills for This Role
Responsibilities
- Conduct thorough review of learning needs analysis for the hotel prior to budgeting and assist in shaping the Hotel Training Plan
- Collaborate with People and Culture Manager to implement and facilitate the Hotel Training Plan and budget
- Monitor and follow up on all training activities, ensuring timely submission of reports
- Maintain 100% compliance with employee onboarding program
- Coordinate and deliver training programs from internal and external providers
- Manage the Accor HERO Learning Portal and ensure colleague completion of required training
- Develop and execute quality introductory and ongoing departmental training plans
- Evaluate effectiveness of cross training initiatives and explore multi property training opportunities
- Create and present monthly or quarterly reports using HERO
- Serve as Brand Ambassador and offer engaging service to colleagues
Requirements
- Bachelor's degree in Human Resources, Education, Business Administration, Project Management or related field
- Proven experience in Learning & Development, preferably in a global or multi hub environment
- Strong knowledge of soft skills training methodologies and adult learning principles
- Excellent stakeholder management and communication skills
- High fluency or advanced level of English
Full Job Posting
Company Description
- Pullman Hotels & Resorts is part of Accor network with over 45 brands, 5,500 hotels, and 10,000 restaurants.
- The company values commitment, adaptability, and creativity, and offers development opportunities.
Job Description
- Conduct thorough review of learning needs analysis for the hotel prior to budgeting.
- Collaborate with People and Culture Manager to implement Hotel Training Plan and budget.
- Monitor and follow up on all training activities, ensuring timely submission of reports.
- Ensure mandatory Academy trainings are assigned, conducted, and completed.
- Maintain 100% compliance with employee onboarding program.
- Coordinate and deliver training programs from internal and external providers.
- Champion use of online and e learning tools.
- Develop and execute quality introductory and ongoing departmental training plans.
- Manage the Accor HERO Learning Portal.
- Evaluate effectiveness of cross training initiatives.
- Measure and assess feedback on learning experiences.
- Ensure all employees are proficient in using HERO.
Qualifications
- Bachelor's degree in Human Resources, Education, Business Administration, Project Management or related field (Master's preferred).
- Proven experience in Learning & Development, preferably in a global or multi hub environment.
- Experience in managing a geographically dispersed team is an asset.
- Strong knowledge of soft skills training methodologies and adult learning principles.
- Experience in managing training content and platforms/systems.
- Excellent stakeholder management and communication skills.
- Ability to design and implement talent development programs.
- Strong organizational and project management skills.
- High fluency or advanced level of English is a must.
- Openness to cooperating with dispersed teams and working across time zones.
Additional Information
- Inclusive company culture with commitment to diversity and inclusion.
- Opportunities for growth and learning every day.
- Support to explore Accor's limitless possibilities.
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