Assistant Store Manager

Position Overview

Sales and Customer Service

• Support store sales targets and KPIs, lead sales activities during the Store Manager's absence, and identify upselling and cross-selling opportunities.
• Prepare sales reports and performance analysis.
• Deliver personalized service, build relationships with repeat and VIP customers, and maintain luxury brand standards.
• Handle customer inquiries, complaints, after-sales service requirements, CRM initiatives, and customer retention programs.

Team and Store Operations

• Assist in training, coaching, motivating, onboarding, and monitoring sales associates.
• Support opening and closing procedures, scheduling, attendance monitoring, and leave management.
• Monitor inventory, coordinate stock replenishment, conduct stock checks, and support annual inventory audits.
• Ensure store cleanliness, security, grooming standards, service standards, and operational compliance.
• Prepare operational reports, maintain store documentation, and coordinate with head office and support departments.

Visual Merchandising

• Maintain luxury visual merchandising standards and assist with product displays, promotions, and seasonal campaigns.
• Ensure product presentation enhances the customer shopping experience.

Required Qualifications and Skills

• At least 8 years of retail experience.
• Previous supervisory or team leadership experience.
• Strong sales and customer service orientation.
• Knowledge of inventory and stock management.
• Excellent communication and interpersonal skills.
• Familiarity with POS systems and retail reporting tools.
• Proficiency in Microsoft Office applications.

Preferred Experience

• Luxury jewellery, watches, fashion, or premium retail experience is preferred.
• Experience serving VIP, UHNW, and international clientele in the GCC market is preferred.
• Knowledge of diamonds, gemstones, jewellery certifications, and luxury retail etiquette is preferred.