Workspace, Experience & Operations Coordinator

Role Overview

Workplace and Building Operations

• Promote a healthier work environment and share wellbeing initiatives such as sports activities.
• Contribute to building readiness for the working day.
• Identify issues and coordinate resolution with engineering, cleaning, mail, and other operations teams.
• Manage building access systems when applicable.

Incidents, Risk, and Compliance

• Support the resolution and reporting of incident and accident investigations.
• Support property risk management and industry best-practice operations.
• Support disaster recovery and business continuity planning.
• Close non-conformities from audits, assessments, and inspections.
• Carry out assigned audits and inspections and manage safety actions to completion.

Work Orders and Performance

• Manage issues and tickets through efficient closure in Corrigo, escalating to the line manager when necessary.
• Monitor site performance metrics and coordinate workload completion within SLAs and KPIs.
• Support accurate data across sensor records, floor plans, team organization charts, and DART information.

Partners and Stakeholders

• Coordinate supply partners and ensure compliance with JLL EHS rules and procedures.
• Communicate scheduled and unplanned work impacts to clients and JLL leadership.
• Maintain effective communication across country leadership, regional subject-matter experts, clients, landlords, partners, and other stakeholders.
• Build stakeholder relationships to anticipate business needs.

Experience, Events, and New Joiners

• Work with Catering and Events teams to plan and organize community-focused events.
• Coordinate special requests requiring input from multiple teams, including out-of-hours work requests.
• Implement new-joiner welcome sessions, access arrangements, welcome packs, and site tours.
• Support technology and digital platforms that enable agile guest-experience services.

Finance, Assets, and Sustainability

• Ensure finance and procure-to-pay processes are followed and completed on time.
• Maintain an accurate physical asset register.
• Contribute to Net Zero goals and identify solutions to reduce the team's carbon footprint.
• Support IT issue oversight and escalation where issues affect colleague experience.

Requirements

• Ability to coordinate workplace operations issues with engineering, cleaning, mail, IT, and other service teams through resolution.
• Ability to manage vendors and supply partners in accordance with EHS rules and procedures.
• Ability to maintain accurate operational, sensor, floor-plan, organizational, and asset data.
• Ability to work with SLAs, KPIs, audits, assessments, and inspections.
• Ability to communicate effectively with clients, landlords, service partners, leadership, and other stakeholders.