Workplace Technology Associate
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Key skills for this role
About the Role
Sephora seeks a Workplace Technology Associate to manage remote and in-field support for stores and HQ end-user environments, hardware lifecycle, onboarding/offboarding, and procurement.
Key Skills for This Role
Responsibilities
- Manage remote and in field support for stores and HQ end user environment
- Handle hardware renewal, replacement, and upgrades
- Manage onboarding of new joiners and offboarding of leavers
- Manage procurement: suppliers listing, indirect purchasing management
- Ensure continuous hardware stock availability and tracking
- Analyze, install, and configure new personal computer systems
- Work on escalated incidents from IT Service Desk using Workspace One and Ivanti
- Provide end users 1st level support for all applications
- Setup and support of all retail shops including POS, in store infrastructure, printers, barcode scanners
- Perform routine tasks to maintain computer equipment and data backups
Requirements
- Understanding of Retail and distribution activities, related processes, and IT ecosystems
- Self starter with ability to drive topics to deliver business value
- Strong general IT knowledge and high competences in systems, security, and network
- Hands on ability to operationally contribute to project success
- Problem solving orientation
- Experience working in complex IT environments
- Experience managing multiple vendors and projects simultaneously
- Effective communication with various stakeholders
- End user and service quality oriented
- Comfortable with matrix organization
Full Job Posting
Position Purpose
- The Workplace technology associate is responsible for managing the remote and in field support for stores and HQ end user’s environment, hardware renewal, replacement, and upgrades.
- The onboarding of the new joiner, the offboarding of the leavers and the move.
- The procurement management: suppliers listing, indirect purchasing management as per the Sephora policy.
- The continuous hardware stock availability and tracking.
WPT technology associate – operational
- Good tech knowledge of Microsoft OS and iOS, Microsoft GPO (scripting would be a Plus) to be able to support, review and synthesize technical issues for L3 teams.
- Valuable experience with Device Management (tools like Workspace One, Ivanti. Or equivalent).
- Network basics mastered (DNS, IP addressing, basic routing & switching investigation).
- Analytical skills to troubleshoot incidents and to escalate complex problems to the relevant person.
- Capability of synthetically report about incidents (concise and precise).
- Solid knowledge of O365, Microsoft Azure, Microsoft Security, ITIL practices.
- Knowledge on HW supply and expense management in accordance with the indirect purchasing policy.
- Capacity on the negotiations with the vendors.
- HW stock management/business continuity/shortage management process.
Significant knowledge of End User remote, shops In field and remote Support
- Analyze, install, and configure new personal computer systems, including cables, printers, personal access, electronic mail, Microsoft processing, operating system, other appropriate software, and hardware.
- Working on escalated Incidents from the IT Service Desk, using Workspace One and Ivanti, monitor and upgrade existing workstations.
- Assist and instruct on the use of computer equipment, software, and manuals.
- Understand internal/external customer technologies and problem resolution techniques.
- Listen to symptom descriptions; analyze problems; respond effectively and provide constructive feedback to the end user on problem resolution.
- Provide end users 1st level support for all applications.
- Setup of and Support of all retail shops, including POS, in store infrastructure, printers, barcode scanners, digital in store tools and basic application support.
- Work with the Technical Service Team for troubleshooting network and server related incidents.
IT Asset Administration and Maintenance
- Perform routine tasks to maintain computer equipment, their peripherals, and data backups.
- Follow up on the daily performance of computer systems to verify correct operations and detect errors.
- Configure, install, and test computer hardware, networking software and operating system software.
- Recommend improvements or upgrades and prepare evaluations of software, hardware and troubleshoot problems.
- Perform routine network start up and shutdown procedures and maintain control records.
- Implement policies as set by Group IT to protect data, software, and hardware to local IT infrastructure.
- Rely on instructions and pre established guidelines to perform the functions of the job.
- Participate in relevant projects and community activities as and when needed.
Do not hesitate to apply if you have
- Understanding of Retail and distribution activities, related processes, and IT ecosystems.
- Be Self starter, ability to take a topic and drive it to deliver business value.
- Having the capability to work as a reliable IT business partner, rather than just a technical support function and delighting our end users.
- Endowed with a very strong general IT knowledge, and high competences in systems, security, and network.
- Have “Hands on” and ability to operationally contribute to the success of the projects.
- Being problem solving oriented.
- Experience working in complex IT environments, and able to prioritize and plan complex work in a rapidly changing context.
- Experience managing multiple vendors and projects simultaneously to deliver quality outcomes for internal stakeholders, across varied domains in KSA.
- Have effective communication with various stakeholders at EME level, including IT and business.
- Be “end users” and “service quality” oriented.
- Be comfortable with matrix organization.
Here, you will find
- Community. In which authenticity is embraced, and the strength of our differences fuels our collective spirit.
- Culture of empowerment. Learning & growth, that offers you the tools, space and opportunity to learn, innovate and lead.
- Work that brings fulfillment. From delighting clients every day, to inspiring our industry at large, every action makes a difference.
- Join us and belong to something beautiful.
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