Store Operations Manager
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Sephora is seeking a Store Operations Manager in Doha to oversee client experience, sales, operations, and team management. You will ensure operational excellence, drive sales, and maintain Sephora standards.
Key Skills for This Role
Responsibilities
- Embody Sephora Attitude and set an example in front of the team
- Provide support to the team in difficult situations ensuring client’s satisfaction
- Provide extensive coaching and training to assist the team in meeting all operational KPI’s
- Take over floor leadership segments and ensure the floor is always managed and covered
- Energize and motivate the team through effective floor management
- Inspire the team to use digital tools to deliver a customized service
- Maintain and enforce quality customer service and resolve customer service complaints
- Ensure stock levels and merchandising are accurate and consistent
- Inspire the team in achieving operational KPI’s and educate them on how operational KPIs contribute towards commercial KPIs
- Reinforce sales policies and techniques established at Sephora University
- Apply policies and procedures according to Sephora standards
- Coordinate with Category Managers and Supply Chain team to ensure stock levels are controlled
Requirements
- Minimum 2 years’ experience in team and people management
- Minimum 5 to 6 years’ experience in operations
- Bachelor’s degree
- Intermediate product knowledge
- Advanced knowledge in health and safety procedures
- Advanced knowledge in operations
- English – Advanced level
- Proficient in MS Office
- Knowledge of cash management principles and/or procedures
- Problem solving and decision making abilities
- Ability to develop and manage teams and people
- Organized, structured and process oriented
Full Job Posting
Overview
- At Sephora, beauty is about feeling seen, valued, and empowered.
- Since its inception in 1969 in Limoges, France, Sephora has been disrupting the prestige beauty retail industry.
- With 56,000 employees in 35 countries, we connect customers and beauty brands.
Client Experience
- Embody Sephora Attitude and set an example in front of the team.
- Provide support to the team in difficult situations ensuring client’s satisfaction.
- Provide extensive coaching and training to assist the team in meeting all operational KPI’s.
- Take over floor leadership segments and ensure the floor is always managed and covered.
- Energize and motivate the team through effective floor management to guarantee an addictive experience for our clients.
- Inspire the team to use digital tools to deliver a customized service.
- Maintain and enforcing quality customer service and resolving customer service complaints.
- Ensure stock levels and merchandising are accurate and consistent to avoid an OOS situation for the customer.
Sales
- Inspire the team in achieving operational KPI’s and educate them on how operational KPIs will contribute towards commercial KPIs.
- Reinforce sales policies and techniques established at the Sephora University with all team members.
- Ensure adequate stock to drive the sales target among selective, exclusive and Sephora Collection.
- Ensure adequate beauty tools to achieve the desired market share for services.
- Ensure achievements by hour are shared with colleagues and are an active part of animating the floor and motivating the team.
- Create disruptive internal competitions to motivate the team and boost the achievements.
Operations
- Apply the policies and procedures referring to products, testers, prices, merchandising, other partners according to Sephora standards.
- Contribute to the shop’s projection of an excellent image through cleanliness and product restocking.
- Together with Customer Experience Manager and Store Director, encourage the team to apply and follow established policies and procedures regarding store operations.
- Elevate Cash Leaders to implement Sephora Attitude while making sure that operational tasks are aligned such as SBP, Mobile POS, Gift Wrapping, and engraving.
- Implementing all the tools at POS.
- Adhere to Return items policy in accordance with audit procedure.
- PLVs and supply for the cash counter must be maintained weekly.
- Coordinate the excess stock to Supply Chain team.
- Cash operations should be executed as per Sephorapedia, while making sure that closing/opening procedures are in place and that discrepancies are reported.
- Ensure that cameras, cash detector, security tag, and sensormatic machines are working in all areas.
- Comply with company audit procedure.
- Shop floor, storage room, and shared drive all must be maintained as per Sephorapedia and BOM guidelines.
People
- Inspire the team on business strategy, vision and relevant information through animate briefings, coaching and training.
- Increase the team confidence and motivation by praise and feedback for their performance.
- Identify, engage in recruiting and develop talents and secure succession plans in collaboration with the Store Director.
- Ensure the team is attending training and follow up is done after the training is attended.
- Ensure the team is using Axonify as E learning tool; daily follow up on average training frequency for each team member.
- Ensure an addictive beauty experience through performing monthly assessments.
- Facilitate team monthly meetings to analyze and discuss their performance.
- Be responsible for the PCR and PIP process of the entire assigned team.
- Oversee the annual leave of the team and liaise with the Store Director for final validation according to business needs.
- Train existing and new team members on emergency situations (evacuation/safety).
Business
- Provide support to the Store Director with knowledge of the market conditions, competition, client need, etc.
- Develop and propose short and long term strategies to drive top and bottom line/brands sales.
- Put in place action plans to boost business and maximize product performance, leveraging stock management knowledge.
- Ensure Security, Cleaning team, and Contractors are aligned with Sephora guidelines.
- Maintain a safe working environment for clients and team members.
- Identify and analyze Key Performance Indicators such as Conversion rate, Average Basket, Market Share, etc. and propose action plans accordingly.
- Contribute to all relevant business reports.
- Network with other stores and head office departments and take on area responsibilities.
Store Operations
- Ensure the maintenance of store, common areas and stock is as per Sephora requirement.
- Ensure that the store is checked regularly and if any maintenance needed, reaction is prompt and effective.
- All window installations, podiums, pop ups and animation permits must be requested and installed on time, while meeting the requirements set.
- Beauty Hub screens and visuals must be updated as per Marketing team requirements.
- Maintain a good relationship with all external contractor and counterparts.
- Organizing the back office as per new 'BOM' guidelines.
Qualifications
- Minimum 2 years’ experience in team and people management.
- Minimum 5 to 6 years’ experience in operations.
- Bachelor’s degree.
- Intermediate product knowledge.
- Advanced knowledge in health and safety procedures.
- Advanced knowledge in operations.
- Programming knowledge and Oracle BI & SIM knowledge is a plus.
- English – Advanced level, Arabic is a plus.
- Proficient in MS office.
- Knowledge of cash management principles and/or procedures.
- Problem solving and decision making abilities.
- Ability to develop and manage teams and people.
Here, you will find
- Community, in which authenticity is embraced, and the strength of our differences fuels our collective spirit.
- Culture of empowerment, learning & growth, that offers you the tools, space and opportunity to learn, innovate and lead.
- Work that brings fulfillment. From delighting clients every day, to inspiring our industry at large, every action makes a difference.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Sephora
Store Director
Doha, QAT
At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference
Skincare Manager
Doha, QAT
Sephora is looking for a Skincare Manager in Doha to lead the skincare category, drive sales, and enhance client experience. You will manage a team, oversee operations, and implement strategies to achieve business goals.
Shop Manager
الرياض, KSA
Sephora is hiring a Shop Manager in Riyadh, Saudi Arabia. The role involves creating an addictive client experience, driving sales, and managing store operations. Requires 1-2 years of sales experience, strong selling te
Shop Manager
الرياض, KSA
Sephora Saudi Arabia is hiring a Shop Manager in Riyadh to lead store operations, drive sales, and deliver exceptional client experiences. The role requires 3-6 years of store management experience, strong leadership ski
Shop Manager
الرياض, KSA
Sephora in Riyadh, KSA is looking for a Shop Manager to create an addictive client experience and drive sales. The role involves assisting clients, demonstrating products, achieving sales targets, and supporting store op
Store Manager
الرياض, KSA
Sephora in Riyadh, KSA is seeking a Store Manager to lead the store team and drive sales. The role involves managing client experience, sales performance, and store operations. Candidates need 1-2 years of sales experien
Stage Experience Manager, Stores
Abbotsford, CAN
Sephora Canada is hiring a Stage Experience Manager for its Abbotsford, BC store. This role manages client experience, services, classes, and events, while developing beauty advisors and overseeing studio operations. Can
Stage Experience Manager, Stores
Abbotsford, CAN
Sephora Canada is seeking a Stage Experience Manager to oversee client experience, services, classes, and events in a store location. The role involves team development, training, vendor management, and visual merchandis
Store Director
Doha, QAT
Skincare Manager
Doha, QAT
Shop Manager
الرياض, KSA
Shop Manager
الرياض, KSA
Shop Manager
الرياض, KSA
Store Manager
الرياض, KSA
Stage Experience Manager, Stores
Abbotsford, CAN
Stage Experience Manager, Stores
Abbotsford, CAN