Skincare Manager
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Key skills for this role
About the Role
Sephora is looking for a Skincare Manager in Doha to lead the skincare category, drive sales, and enhance client experience. You will manage a team, oversee operations, and implement strategies to achieve business goals.
Key Skills for This Role
Responsibilities
- Embody Sephora Attitude and set an example in front of the team
- Provide support to the team in difficult situations ensuring client satisfaction
- Provide extensive coaching and training to assist the team in meeting all commercial and operational KPIs
- Take over floor leadership segments and ensure the floor is always managed and covered
- Energize and motivate the team through effective floor management
- Use suitable tools (Love Meter and CEE) for analyzing overall satisfaction and propose action plans
- Collaborate in achieving skincare sale targets and overall store objectives
- Reinforce sales policies and techniques established at Sephora University
- Apply policies and procedures regarding products, testers, prices, merchandising
- Monitor stock availability and report low stock to avoid OOS situations
- Motivate and develop the team through daily coaching / observations
- Communicate and inspire the team on business strategy, vision and relevant information
Requirements
- Minimum 5 years of experience in retail with proven successful sales and services in store
- Minimum 2 to 3 years experience in team management
- 3 years in the beauty industry
- Advanced skincare knowledge
- Bachelor's degree
- English – Advanced level
- Arabic is a plus
- Digital orientation/analytical skills/business acumen
- Excellent communication/public speaking skills
- Ability to develop and manage people
- Commercial awareness
- Strong training & coaching ability on product and services
Full Job Posting
Position Overview
- At Sephora, beauty is about feeling seen, valued, and empowered. We are looking for a Skincare Manager to handle missions in Client Experience, Sales, Operations, People, and Business.
Client Experience
- Embody Sephora Attitude and set an example in front of the team.
- Provide support to the team in difficult situations ensuring client satisfaction.
- Provide extensive coaching and training to assist the team in meeting all commercial and operational KPIs.
- Take over floor leadership segments and ensure the floor is always managed and covered.
- Energize and motivate the team through effective floor management to guarantee an addictive experience for our clients.
- Provide support for the floor manager as an active co lead.
- Use suitable tools (Love Meter and CEE) for analyzing overall satisfaction and propose action plans.
- Inspire the team to use digital tools to deliver a customized service.
- Work in partnership with the Services Manager and coach the team to offer our Beauty Services.
- Provide support for the Customer Experience Manager in analyzing results and proposing action plans.
- Provide support for the Customer Experience Manager by maintaining and enforcing quality customer service and resolving complaints.
Sales
- Collaborate in achieving skincare sale targets and overall store objectives.
- Reinforce sales policies and techniques established at Sephora University with all team members.
- Balance and drive the sales target among selective, exclusive and Sephora Collection.
- Provide support for the Customer Experience Manager in analyzing sales results and proposing action plans.
- Ensure achievements by the hour are shared with colleagues and are an active part of animating the floor and motivating the team.
- Create disruptive internal competitions to motivate the team and boost achievements.
Operations
- Apply the policies and procedures referring to products, testers, prices, merchandising and other partners and provide feedback.
- Contribute to the store projection of an excellent image through cleanliness and product restocking.
- Encourage the team to apply and follow established policies and procedures regarding store operations.
- Accurately monitor stock availability and report low stock to the Operation Manager to avoid OOS situations.
- Validate the podium order proposed by the Operations Manager and Podium daily performance is closely monitored.
- Align with Store Management on Shelving plans, novelties, brand relocations, gird changes, etc. and communicate to your assigned team.
People
- Motivate and develop the team through daily coaching / observations.
- Communicate and inspire the team on business strategy, vision and relevant information through animate briefing, coaching and training.
- Increase the team’s confidence and motivation by praise and feedback for their performance.
- Identify, engage in recruiting and develop talents and secure succession plans in collaboration with the CEM.
- Coordinate with Store Management and ensure your assigned team is attending training and follow up is done.
- Ensure the team is using Axonify as E learning tool; daily follow up on average training frequency.
- Ensure an addictive beauty experience through performing monthly assessments.
- Facilitate team monthly meetings to analyze and discuss their performance.
- Be responsible for the PCR and PIP process of the entire assigned team.
- Oversee the annual leave of the team and liaise with CEM / SM for final validation according to business needs.
Business
- Provide support to the Customer Experience Manager / Store Director with knowledge of the market conditions, competition, client needs, etc.
- Analyze all relevant KPIs and propose action plans for improvement.
- Develop and propose short and long term strategies to drive top and bottom line/brands sales.
- Manages business KPIs and team selling behavior in higher volume stores while delivering a memorable customer experience.
- Proactively provide the HO and CATMAN with product recommendations and qualitative feedback based on local knowledge.
- Put in place action plans to boost business and maximize product performance, leveraging visual merchandising, training and monthly trends.
- Plan, implement and oversee in store promotional events or displays.
Do not hesitate to apply if you have
- Minimum 5 years of experience in retail with proven successful sales and services in store.
- Minimum 2 to 3 years experience in team management.
- 3 years in the beauty industry.
- Advanced skincare knowledge.
- Bachelor’s degree.
- English – Advanced level.
- Arabic is a plus.
- Digital orientation/analytical skills/business acumen.
- Excellent communication/public speaking skills.
- Ability to develop and manage people.
- Commercial awareness.
- Strong training & coaching ability on product and services.
Here, you will find
- Community in which authenticity is embraced.
- Culture of empowerment, learning & growth.
- Work that brings fulfillment.
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