Shop Manager
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Sephora Saudi Arabia is hiring a Shop Manager in Riyadh to lead store operations, drive sales, and deliver exceptional client experiences. The role requires 3-6 years of store management experience, strong leadership skills, and fluency in English and Arabic.
Key Skills for This Role
Responsibilities
- Embody Sephora Attitude and set an example for the team
- Provide support to the team in difficult situations ensuring client satisfaction
- Provide extensive coaching and training to assist the team in meeting commercial and operational KPIs
- Take over floor leadership segments and ensure the floor is managed and covered
- Energize and motivate the team through effective floor management
- Use tools like Love Meter and CEE to analyze satisfaction and propose action plans
- Inspire the team to use digital tools for customized service
- Work with Supervisor to coach team on Beauty Services
- Support Area Manager in analyzing results and proposing action plans
- Maintain and enforce quality customer service and resolve complaints
Requirements
- Proven successful experience in managing a team
- Minimum 3 to 6 years' experience in store management
- Bachelor's degree
- Good English language
- Arabic speaker
Full Job Posting
Position Purpose
- As Shop Manager, you will be responsible for the customer journey, services and operational service management within the store.
- Responsible to lead, support, coach, and translate the service vision into tangible actions enabling store leaders and teams to reach and exceed service targets.
- Build, develop and implement store service plans to maximise sales and KPIs performance.
Key Responsibilities
- Embody Sephora Attitude and set an example in front of the team.
- Provide support to the team in difficult situations ensuring client's satisfaction.
- Provide extensive coaching and training to assist the team in meeting all commercial and operational KPI's.
- Take over floor leadership segments and ensure the floor is always managed and covered.
- Energize and motivate the team through effective floor management to guarantee an addictive experience for our clients.
- Use suitable tools (Love Meter and CEE) for analysing overall satisfaction and propose action plans.
- Inspire the team to use digital tools to deliver a customized service.
- Work in partnership with the Supervisor and coach the team to offer our Beauty Services.
- Provide support for the Area Manager in analysing results and proposing action plans.
- Maintain and enforcing quality customer service and resolve customer service complaints.
Sales
- Inspire the team in achieving commercial and operational KPI's and create improvement plans.
- Reinforce sales policies and techniques established at Sephora University.
- Balance and drive the sales target among selective, exclusive and Sephora Collection.
- Achieve the desired market share for services.
- Ensure achievements by hour are shared and motivate the team.
- Create disruptive internal competitions to motivate the team.
- Analyse results and create action plans during the day to achieve set target.
Operations
- Apply policies and procedures for products, testers, prices, merchandising and other partners.
- Contribute to store image through cleanliness and product restocking.
- Enforce team to follow established policies and procedures.
- Monitor stock availability and report low stock to Head Office.
- Propose podium order and track daily performance.
- Drive all operational KPIs and create improvement plans.
- Align with Category Departments on shelving plans, novelties, etc.
Business
- Provide support to Area Manager with knowledge of market conditions, competition, client needs.
- Analyse all relevant KPIs and propose action plans for improvement.
- Develop short and long term strategies to drive sales.
- Manage business KPIs and team selling behaviour in higher volume stores.
- Proactively provide HO and CATMAN with product recommendations.
- Put in place action plans to boost business and maximize product performance.
- Plan, implement and oversee in store promotional events or displays.
- Follow trends and perform market visits to determine growth opportunities.
- Ensure all Business reports are completed efficiently.
People
- Motivate and develop the team through daily coaching / observations.
- Communicate and inspire the team on business strategy, vision and relevant information.
- Increase team confidence and motivation by praise and feedback.
- Identify, engage in recruiting, and develop talents and secure succession plans.
- Ensure the team is attending training and follow up is done.
- Ensure the team is using 360 as E learning tool.
- Ensure an addictive beauty experience through monthly assessments.
- Facilitate team monthly meetings to analyse and discuss performance.
- Be responsible for the PCR and PIP process of the entire assigned team.
- Oversee the annual leave of the team.
Know How
- Project an exceptional image and body language in accordance with Sephora guidelines.
- Keep up to date on trends and products.
- Inspire, mentor and coach the team.
- Transfer knowledge and create a highly performing culture.
- Digital orientation/analytical skills/ business acumen.
- Excellent communication skills.
- Intermediate MS Office skills.
- Ability to deal with Ambiguity.
- Commercial awareness.
- Ability to develop and manage teams.
Experience
- Proven successful experience in managing Team
- Minimum 3 to 6 years' experience in store management.
- Bachelor's degree.
Languages
- Good English language
- Arabic speaker
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Sephora
Skincare Manager
Doha, QAT
Sephora is looking for a Skincare Manager in Doha to lead the skincare category, drive sales, and enhance client experience. You will manage a team, oversee operations, and implement strategies to achieve business goals.
Store Operations Manager
Doha, QAT
Sephora is seeking a Store Operations Manager in Doha to oversee client experience, sales, operations, and team management. You will ensure operational excellence, drive sales, and maintain Sephora standards. Requires 2+
Store Director
Doha, QAT
At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference
Shop Manager
الرياض, KSA
Sephora is hiring a Shop Manager in Riyadh, Saudi Arabia. The role involves creating an addictive client experience, driving sales, and managing store operations. Requires 1-2 years of sales experience, strong selling te
Shop Manager
الرياض, KSA
Sephora in Riyadh, KSA is looking for a Shop Manager to create an addictive client experience and drive sales. The role involves assisting clients, demonstrating products, achieving sales targets, and supporting store op
Store Manager
الرياض, KSA
Sephora in Riyadh, KSA is seeking a Store Manager to lead the store team and drive sales. The role involves managing client experience, sales performance, and store operations. Candidates need 1-2 years of sales experien
Stage Experience Manager, Stores
Abbotsford, CAN
Sephora Canada is hiring a Stage Experience Manager for its Abbotsford, BC store. This role manages client experience, services, classes, and events, while developing beauty advisors and overseeing studio operations. Can
Stage Experience Manager, Stores
Abbotsford, CAN
Sephora Canada is seeking a Stage Experience Manager to oversee client experience, services, classes, and events in a store location. The role involves team development, training, vendor management, and visual merchandis
Skincare Manager
Doha, QAT
Store Operations Manager
Doha, QAT
Store Director
Doha, QAT
Shop Manager
الرياض, KSA
Shop Manager
الرياض, KSA
Store Manager
الرياض, KSA
Stage Experience Manager, Stores
Abbotsford, CAN
Stage Experience Manager, Stores
Abbotsford, CAN