Stage Experience Manager, Stores
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Key skills for this role
About the Role
Sephora Canada is hiring a Stage Experience Manager for its Abbotsford, BC store. This role manages client experience, services, classes, and events, while developing beauty advisors and overseeing studio operations.
Key Skills for This Role
Responsibilities
- Manage the daily operations at the Beauty, Skin and Fragrance Studio
- Ensure beauty advisors are trained adequately and leveraging technology innovations within services
- Manage the Services online reservation system including publishing beauty advisors availability and class dates and times
- Execute beauty advisors training for all new hires as well as for existing team members
- Support the Operations team by ensuring all merchandising concepts and sales floor visuals are within company standard
- Ensure all beauty advisors are properly engaging with all store brands visiting the store
Requirements
- Two to four years’ experience in a similar role at a similar volume store or equivalent internal experience
- Excellent verbal/written communications skills and the ability to influence business partners at all levels
- Proven ability to create teams by attracting and identifying talented store leaders who can train and develop cast to drive sales and deliver outstanding client service
Full Job Posting
Role Overview
- As a Stage Experience Manager, Stores, you will be responsible for managing all aspect of the client experience and all services, classes and events in a specific Sephora store location.
- This role regularly supports in areas such as client service, sales floor standards and team leadership as well as all service related areas such as the Beauty, Skin and Fragrance Studio as well as all beauty classes within their store.
- You will also be accountable for the development of all beauty advisors and Senior Artistry and Skincare roles.
Key Responsibilities
- Developing your team. Manage the daily operations at the Beauty, Skin and Fragrance Studio (as applicable). Ensure that the Coordinators, Beauty Studio are adequately trained to effectively manage the Studio and drive services on a day to day basis.
- Embracing Innovation. Ensure beauty advisors are trained adequately and are leveraging our technology innovations within services while assisting clients to provide an elevated in store experience.
- Client Experience. Manage the Services online reservation system including publishing beauty advisors availability and class dates and times. Ensure staffing levels are adequate to support a smooth flow of clients receiving services, while ensuring that the client check in process is efficient.
- Training & Development. Execute beauty advisors training for all new hires as well as for existing team members. Facilitate orientation & our selling model training sessions whenever possible.
- Visual Merchandising. Support the Operations team by ensuring all merchandising concepts and sales floor visuals are within company standard. Keep the sales floor neat, clean and organized at all times. Execute all visual merchandising flips and ensure replenishment if inventory is added to the sale
- Vendor Management. Ensure all beauty advisors are properly engaging with all store brands visiting the store. Ensure all brand representatives effectively train and coach cast on their products. Provide feedback on brand training effectiveness when possible.
Skills and Qualifications
- You have two to four years’ experience in a similar role at a similar volume store or equivalent internal experience.
- You have excellent verbal/written communications skills and the ability to influence business partners at all levels in a clear and concise manner.
- You have proven ability to create teams by attracting and identifying talented store leaders who can train and develop cast to drive sales and deliver outstanding client service.
Additional Information
- Work in a fragrance filled environment.
- Lift and carry up to 50 pounds.
- Bend and stretch to stock shelves.
Compensation
- The compensation ranges between CAD 54,800.00 CAD 68,500.00.
- In addition, you may be eligible for performance based bonus opportunities, a competitive benefits program, and robust learning and development initiatives.
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