wedding and events telesales and tele moderator
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Key skills for this role
About the Role
Liali Events is seeking an enthusiastic Telesales Specialist to convert inquiries into appointments and bookings for wedding and event planning services. The ideal candidate has excellent communication skills, a persuasive personality, and a passion for customer service.
Key Skills for This Role
Responsibilities
- Contact prospective clients through phone calls, WhatsApp, email, and other communication channels
- Respond promptly to inquiries from social media, website, and marketing campaigns
- Qualify leads and understand clients' event requirements
- Schedule consultations with the sales team or event planners
- Follow up with prospective clients to maximize conversions
- Explain company services, packages, and promotions professionally
- Maintain accurate customer records in the CRM system
- Achieve monthly sales targets and KPIs
- Build strong relationships with potential and existing clients
- Coordinate with the operations and event planning teams to ensure smooth client handovers
- Prepare daily and weekly sales activity reports
Requirements
- Minimum 2 years of telesales or customer service experience
- Excellent English communication skills
- Strong negotiation and closing skills
- Familiarity with CRM systems and Microsoft Office
- Self motivated, target oriented, and customer focused
- Ability to work evenings and weekends when required
Full Job Posting
Overview
- We are seeking an enthusiastic and results driven Tele Sales Specialist to convert inquiries into appointments and bookings for our wedding and event planning services.
Key Responsibilities
- Contact prospective clients through phone calls, WhatsApp, email, and other communication channels.
- Respond promptly to inquiries from social media, website, and marketing campaigns.
- Qualify leads and understand clients' event requirements.
- Schedule consultations with the sales team or event planners.
- Follow up with prospective clients to maximize conversions.
- Explain company services, packages, and promotions professionally.
- Maintain accurate customer records in the CRM system.
- Achieve monthly sales targets and KPIs.
- Build strong relationships with potential and existing clients.
- Coordinate with the operations and event planning teams to ensure smooth client handovers.
- Prepare daily and weekly sales activity reports.
Requirements
- Minimum 2 years of telesales or customer service experience.
- Experience in weddings, events, hospitality, or luxury services is preferred.
- Excellent English communication skills; Arabic is an advantage.
- Strong negotiation and closing skills.
- Familiarity with CRM systems and Microsoft Office.
- Self motivated, target oriented, and customer focused.
- Ability to work evenings and weekends when required.
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