We are looking IT Systems & Support Technician
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Key skills for this role
About the Role
Society Qatar seeks an IT Systems & Support Technician to ensure day-to-day IT system stability, user support, and cybersecurity across club locations and Head Office. The role involves first and second line support, hardware/network maintenance, and technical coordination for the Society app project.
Key Skills for This Role
Responsibilities
- Provide first and second line IT support across all club locations and Head Office
- Troubleshoot and resolve issues related to hardware, software, network connectivity, and user access
- Support staff onboarding and offboarding including system access, Microsoft 365 setup, and device provisioning
- Support access control systems, turnstiles, door controllers, POS, payment terminals, and scheduling systems
- Manage and support IT hardware including laptops, PCs, tablets, kiosks, printers, CCTV, AV equipment, and networks
- Support cybersecurity best practices including user access controls, antivirus, endpoint protection, and system updates
- Act as primary internal point of contact for the Society app project, coordinating with external developers
- Build and maintain operational dashboards and reports using Power BI and Excel
Requirements
- 2 5 years' experience in IT support, systems, or generalist role
- Experience supporting both hardware and software in a business environment
- Experience supporting Windows operating systems and Microsoft 365
- Familiarity with networking fundamentals including Wi Fi, routers, switches, and cabling
- Willingness to travel between sites
- Experience building dashboards and reports in Power BI and/or Excel is an advantage
- Experience supporting access control, CCTV, POS, or CRM systems is an advantage
- Basic understanding of APIs and system integrations is a plus
Full Job Posting
Role Purpose
- Reporting to the Group IT Manager with dotted line accountability to the Operations Director, the IT Systems & Support Technician is responsible for the day to day operation, support, and reliability of all IT systems across the business.
- This is a hands on, operational role focused on system stability, user support, cybersecurity best practice, and continuous improvement across all club locations and Head Office.
- The role also carries technical responsibility for the Society app project, coordinating directly with the external development company to deliver it, and supports the business’s reporting needs through the development and maintenance of operational dashboards.
Key Responsibilities
- Provide first and second line IT support across all club locations and Head Office.
- Act as the first point of contact for IT related issues, logging, prioritising, and resolving incidents in a timely manner.
- Troubleshoot and resolve issues related to hardware, software, network connectivity, and user access.
- Travel between club locations to provide on site IT support where required.
- Support staff onboarding and offboarding including system access, Microsoft 365 setup, and device provisioning.
- Coordinate with and escalate issues to external IT vendors and service providers when required.
- Support the day to day operation of business critical systems including membership management and CRM platforms.
- Support access control systems, turnstiles, and door controllers.
- Support POS and payment terminals, class booking, and scheduling systems.
- Support Microsoft Windows operating systems and Microsoft 365 environments.
- Assist with system upgrades, patches, and new software rollouts.
- Maintain clear and up to date system documentation and troubleshooting guides.
Experience & Qualifications
- 2–5 years’ experience in an IT support, systems, or generalist role.
- Experience supporting both hardware and software in a business environment.
- Exposure to multi site, retail, hospitality, or fitness environments preferred.
- Experience supporting Windows operating systems and Microsoft 365.
- Familiarity with networking fundamentals including Wi Fi, routers, switches, and cabling.
- Experience supporting access control, CCTV, POS, or CRM systems is an advantage.
- Basic understanding of APIs and system integrations is a plus.
- Experience building dashboards and reports in Power BI and/or Excel, and consolidating data from business systems, is an advantage.
- Relevant IT certifications (e.g. CompTIA, Microsoft, networking) advantageous but not essential.
- Willingness to travel between sites as required.
Key Competencies
- Hands on problem solving
- Calm and methodical under pressure
- Clear communication with non technical users
- Strong attention to detail
- Ownership and accountability
- Ability to prioritise and manage workload effectively
- Collaborative team player within a small IT function
- Continuous improvement mindset
What Success Looks Like (KPIs)
- High system uptime with minimal disruption to club operations.
- Fast and effective resolution of IT issues.
- Positive feedback from internal stakeholders and club teams.
- Low recurrence of repeat IT issues.
- Secure and compliant IT systems with no major incidents.
- Smooth onboarding and offboarding of staff.
- Accurate and well maintained IT documentation and asset records.
- Reliable data connectivity and system availability underpinning accurate business reporting.
- Dashboards and reports are accurate, kept up to date, and actively used by department heads and senior leadership.
- Society app integrations and technical requirements delivered correctly and on time, with technical issues resolved efficiently alongside the external developer.
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