We are looking for Area Operation Manager
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Key skills for this role
About the Role
**Job Description** **Role** Area Operations Manager **Department** Operations **Division** All Society Sport Center Divisions and Subsidiaries **Reporting To** Operations Director **Direct Reports** None – Coordination\-led role **Role Purpose** The Area Operations Manager is responsible for leading the operational performance, service delivery, standards, and member experience across multiple gym locations within the assigned region
Key Skills for This Role
Full Job Posting
Direct Reports
None – Coordination-led role
Role Purpose
The Area Operations Manager is responsible for leading the operational performance, service delivery, standards, and member experience across multiple gym locations within the assigned region.
Reporting to the Operations Director, the ROM ensures consistent, high-quality execution of brand standards, cleanliness, maintenance coordination, and operational processes, working through influence rather than direct line management.
The role collaborates with multi-site and club-based functional leads to execute SOPs, SLAs, audits, and operational initiatives across the business.
Regional Operational Oversight
- Coordinate the day-to-day operational readiness of all assigned clubs.
- Ensure standards for safety, cleanliness, presentation, and service are consistently met.
- Act as the senior escalation point for operational issues during trading hours.
Brand Standards, Cleanliness & Service Excellence
- Champion brand standards and cleanliness across all locations.
- Partner with the Facilities Manager to ensure contractors meet agreed standards.
- Conduct inspections, audits, and corrective actions.
Member Experience, Feedback & Complaints
- Serve as the regional escalation point for member issues.
- Ensure feedback and complaints are resolved professionally and on time.
- Implement member experience related metrics, analyse trends and recommend improvements.
- Support with the planning, implementation and execution of member/guest experience related events.
Health, Safety & Compliance
- Maintain accountability for health, safety, and compliance.
- Oversee risk assessments, incident reporting, and emergency procedures.
- Proactively identify and mitigate operational risks.
Facilities & Contractor Coordination
- Act as liaison with Facilities Management.
- Ensure maintenance activities are logged and completed within SLAs.
- Support refurbishments and new club openings.
Cross-Functional Coordination
- Collaborate with company leadership to ensure alignment across the business and efficient/effective operations.
- Influence stakeholders without direct reporting lines.
SOPs, SLAs, Audits & Process Implementation
- Develop metrics, SOPs, SLAs, and audits with the Operations Director.
- Lead rollout, compliance monitoring, and continuous improvement.
Performance Monitoring & Reporting
- Track key operational KPIs.
- Provide insights and recommendations to the Operations Director.
What Success Looks Like (Kpis)
- Strong audit results for cleanliness and safety.
- Consistent and timely complaint resolution.
- Effective implementation of SOPs and SLAs.
- High member satisfaction across operational touchpoints.
- Strong cross-functional alignment.
Experience & Qualifications
- Bachelor’s Degree in Business, Hospitality, or related field preferred.
- 5+ years’ experience in multi-site service or fitness operations.
- Proven ability to influence without direct line management.
- GCC / Qatar experience preferred.
- Arabic language skills advantageous.
Key Competencies
- Operational leadership through influence.
- Strong stakeholder management.
- High attention to detail and standards.
- Customer-centric mindset.
- Proactive and solutions-oriented.
- Interested Candidates can apply directly or send their cv on careers@society.qa
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