Warranty Clerk
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Key skills for this role
About the Role
Ali & Sons is seeking a detail-oriented Warranty Clerk to manage warranty claims, ensure compliance with manufacturer requirements, and support workshop operations. The ideal candidate has 4+ years of automotive warranty administration experience, a degree in Automotive Technology, and fluency in English and Arabic.
Key Skills for This Role
Responsibilities
- Review, evaluate, and process warranty claims in accordance with manufacturer and company guidelines
- Liaise with manufacturers and technical area managers to resolve complex warranty cases and obtain claim approvals
- Provide guidance and support to workshop teams regarding warranty procedures, defect reporting, and technical claim requirements
- Assist in resolving technical and warranty related issues by coordinating with relevant stakeholders
- Ensure all warranty submissions are accurate, complete, and submitted within required timelines
- Maintain comprehensive warranty documentation and records to support audits and compliance requirements
- Monitor adherence to reporting requirements and procedures outlined in the Service Technical Handbook
- Work closely with workshop management to identify and reduce the root causes of recurring warranty claims
- Support the Service Manager with additional administrative and operational responsibilities as required
- Ensure compliance with company health, safety, and quality standards
Requirements
- Minimum 4 years of relevant experience in automotive warranty administration, service operations, or related field
- Higher Diploma or Degree in Automotive Technology
- Fluency in both English and Arabic
- Proficiency in Microsoft Office applications, particularly Excel and Word
- Strong understanding of automotive warranty processes and manufacturer policies
- Excellent attention to detail and record keeping abilities
- Strong communication and problem solving skills
Full Job Posting
Overview
- Ali & Sons is seeking a Warranty Administrator to manage warranty claims, ensure compliance with manufacturer requirements, and support workshop operations.
Key Responsibilities
- Review, evaluate, and process warranty claims in accordance with manufacturer and company guidelines.
- Liaise with manufacturers and technical area managers to resolve complex warranty cases and obtain claim approvals.
- Provide guidance and support to workshop teams regarding warranty procedures, defect reporting, and technical claim requirements.
- Assist in resolving technical and warranty related issues by coordinating with relevant stakeholders.
- Ensure all warranty submissions are accurate, complete, and submitted within required timelines.
- Maintain comprehensive warranty documentation and records to support audits and compliance requirements.
- Monitor adherence to reporting requirements and procedures outlined in the Service Technical Handbook.
- Work closely with workshop management to identify and reduce the root causes of recurring warranty claims.
- Support the Service Manager with additional administrative and operational responsibilities as required.
- Maintain a professional appearance, positive attitude, and organized work environment.
- Ensure compliance with company health, safety, and quality standards.
What We’re Looking For
- Minimum 4 years of relevant experience in automotive warranty administration, service operations, or a related field.
- Higher Diploma or Degree in Automotive Technology.
- Relevant automotive technical certifications and manufacturer training are preferred.
- Fluency in both English and Arabic is mandatory.
- Proficiency in Microsoft Office applications, particularly Excel and Word.
- Strong understanding of automotive warranty processes and manufacturer policies.
- Ability to analyze technical reports and supporting documentation.
- Excellent attention to detail and record keeping abilities.
- Strong communication and problem solving skills.
Why Join Ali & Sons?
- A professional and collaborative work environment.
- Opportunities for career development and continuous learning.
- Exposure to world class automotive brands, systems, and technologies.
- A culture focused on accountability, quality, and operational excellence.
- The opportunity to contribute to a customer centric organization with a strong reputation in the market.
Additional Information
- Work Location: In person
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