Warranty Administrator
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Key skills for this role
About the Role
Al Ghandi Group seeks a Warranty Administrator to manage warranty claims, ensure compliance with manufacturer policies, and support internal teams. The role requires 2+ years of warranty administration experience, attention to detail, and knowledge of automotive aftersales processes.
Key Skills for This Role
Responsibilities
- Building relationships and trust with workshop and reception team
- Process the claim as per manufacturer policy and procedures on time, providing any further requirements to enable claim payment
- Reconciles all warranty receivables with payments, any deficiencies are raised to management for their intervention
- Manages claim submission and monitoring any required KPI's
- Coach and work with workshop and parts team to ensure manufacturer's warranty policy and procedures are followed
- Ensure reconciliation from invoice to claim is checked and any deficiencies are raised for management intervention
- Ensure parts are tagged correctly, returned or stored as required for the specific period and in order
- Able to self audit and understand any operational requirements or coaching to enable perfect warranty audits
- Timely information to workshop team related to warranty requirement, to ensure no claim rejection
- Ensure customer and vehicle data is reviewed, updated and accurately recorded in the DMS
- Confirm all paperwork and documentation is arranged and recorded correctly
- Continually verifies criteria requirements by manufacturer, keeping up to date information supplied
Requirements
- Minimum of 2 years proven experience in a warranty administrator role
- Excellent attention to detail and strict procedural compliance
- Disciplined time management
- Logical thinker with solid problem solving attributes
- Able to work under pressure
- Skilled administrative abilities including computer competency
- Able to work alongside workshop teams, reliable, assertive and flexible personality
- Capable of managing multiple responsibilities simultaneously
- Competent to understand and follow specified policy and procedures
- Excellent in verbal and written English communication
- Bachelor/Diploma of Engineering
- Understanding of vehicle and aftersales processes
Full Job Posting
Role Description
- A Warranty Administrator is responsible for communicating and controlling warranty claims from manufacturer system and supporting internal staff or customers with their vehicle warranty needs, whilst perfectly recording the required information as per the manufacturer’s warranty policy and procedure
- They are the main point of contact within the warranty team, work closely with service, parts, PDI and Bodyshop team, and are the link between operation and the manufacturer.
Key Tasks
- Building relationships and trust with workshop and reception team.
- Process the claim as per manufacturer policy and procedures on time, providing any further requirements to enable claim payment, closely monitoring rejected claims, claims for submission and pending payments.
- Reconciles all warranty receivables with payments, any deficiencies are raised to management for their intervention.
- Manages claim submission and monitoring any required KPI’s.
- Coach and work with workshop and parts team to ensure the manufacturer’s warranty policy and procedures are followed with regards, recording, diagnosis and claiming.
- Ensure reconciliation from invoice to claim is checked and any deficiencies are raised for management intervention.
- Ensure parts are tagged correctly, returned or stored as required for the specific period and in order.
- Able to self audit and understand any operational requirements or coaching to enable perfect warranty audits.
- Timely information to workshop team related to warranty requirement, to ensure no claim rejection.
- Ensure customer and vehicle data is reviewed, updated and accurately recorded in the DMS.
- Confirm all paperwork and documentation is arranged and recorded correctly and is clear, fully explained to enable detailed understanding.
- Continually verifies criteria requirements by manufacturer, keeping up to date information supplied, whilst ensuring training for themselves at required levels.
Additional Tasks
- Keeps aftersales team updated on warranty policy and procedure changes, recall and service bulletin launches.
- Ensure recall completion and raise to management for any non compliance.
- Files and maintains all the manufacturer required information.
- Comply with all company policies and procedures including GM policy and procedures, security, health, safety, quality and environmental policies etc.
Knowledge, Qualifications & Skills required
- Minimum of 2 years proven experience in a warranty administrator role.
- Excellent attention to details, and strict procedural compliance to meet manufacturer policy and procedures.
- Disciplined time management.
- Logical thinker with solid problem solving attributes.
- Able to work under pressure.
- Skilled administrative abilities inc. computer competency.
- Able to work alongside workshop teams, reliable, assertive and flexible personality.
- Capable of managing multiple responsibilities simultaneously (Multi Task).
- Competent to understand and follow specified policy and procedures.
- Excellent in verbal and written English communication.
- Bachelor/Diploma of Engineering.
- Understanding of vehicle and aftersales processes.
Salary
- Pay: AED3,558.05 AED7,545.36 per month
Work Location
- In person
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