Service Supervisor
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Key skills for this role
About the Role
Al Ghandi Group Enterprises seeks a Service Supervisor to oversee daily service reception operations and perform service advisor tasks in Dubai. The role requires supervising staff, building customer relationships, and ensuring smooth workflow.
Key Skills for This Role
Responsibilities
- Supervise and support Service Advisors and reception staff in daily operations
- Building relationships and trust with customers
- Support service advisors and receptionist for operational and customer related needs
- Identifying customer needs and confidently recommending and demonstrating appropriate products
- Perform job as a service advisor, ensuring highest level of customer satisfaction
- Ensure all paperwork is arranged and recorded correctly
- Creating open dialogue with the reception and workshop team relating to work in progress
- Answering and advising customer questions when required
- Keeping in contact with customers, updating their vehicle status regularly
- Ensure service advisors and reception staff follows their roles and responsibility
- Monitor staff attendance, discipline, appearance, and customer handling
- Responsible and act as Reception Manager whenever required
Requirements
- Minimum of 2 years’ proven experience in a customer facing role
- Bachelor/Diploma of Engineering
- Excellent in verbal and written English communication
- Working level verbal Arabic communication
- Understanding of vehicle and aftersales processes
- A strong understanding of automotive technology and the automotive industry
- Familiarity of automotive DMS systems
- Relevant training and/or certifications
Full Job Posting
Role Description
- A Service Supervisor is responsible for supervising daily operations of the service reception and performing service advisor tasks, communicating and controlling customers with their vehicle needs and recording the required information.
Key Tasks
- Supervise and support Service Advisors and reception staff in daily operations
- Building relationships and trust with customers
- Support service advisors and receptionist for operational and customer related needs
- Identifying customer needs and confidently recommending and demonstrating appropriate products
- Perform job as a service advisor, ensuring highest level of customer satisfaction
- Ensure all paperwork is arranged and recorded correctly
- Creating open dialogue with the reception and workshop team relating to work in progress
- Answering and advising customer questions when required
- Keeping in contact with customers, updating their vehicle status regularly
- Ensure service advisors and reception staff follows their roles and responsibility
- Monitor staff attendance, discipline, appearance, and customer handling
- Responsible and act as Reception Manager whenever required
Knowledge, Qualifications & Skills required
- Minimum of 2 years’ proven experience in a customer facing role
- Disciplined time management
- Logical thinker with solid problem solving attributes
- Able to work under pressure
- Skilled administrative abilities inc. computer competency
- High level of customer handling, customer service, social and communication skills
- Capable to manage multiple responsibilities simultaneously (multi task)
- Competent to understand and follow specified policy and procedures
- Excellent in verbal and written English communication
- Working level verbal Arabic communication
- Bachelor/Diploma of Engineering
- Understanding of vehicle and aftersales processes
Pay
- AED 3,173.83 AED 14,355.71 per month
Work Location
- In person
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