Receptionist
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Key skills for this role
About the Role
Al Ghandi Group Enterprises seeks a Receptionist to serve as the main point of contact for customers at an automotive service center. The role involves answering phones, greeting visitors, booking appointments, and ensuring a professional and welcoming environment.
Key Skills for This Role
Responsibilities
- Answer phones, take messages and update responsible staff
- Follow script while answering calls and ensure pleasant professional greetings
- Assist customers with vehicle repair status updates or connect them to relevant staff
- Book appointments and update records accurately in DMS
- Manage email correspondence appropriately
- Greet customers and visitors with a genuine smile
- Listen carefully to customer queries and connect them to the right employee or department
- Direct customers with appointments to service advisor or waiting area and follow up
- Keep waiting area clean and presentable, maintain refreshments area
- Ensure Wi Fi is working and password is available for customers
Requirements
- Minimum of 2 years proven experience in a similar customer facing role
- Disciplined time management
- Calm and professional appearance
- Able to work under pressure
- Skilled administrative abilities including computer competency
- High level of customer handling, customer service, social and communication skills
- Capable to manage multiple responsibilities simultaneously (multi task)
- Competent to understand and follow specified policy and procedures
- Excellent in verbal and written English and Arabic communication
Full Job Posting
Role Description
- A receptionist is the main point of contact for customers looking for their vehicle service, spare part purchase, status updates or need any related support, through reception calls or visits.
- Receptionists need to have skills to satisfy customers, one of them is supporting all the current and potential customers and always maintaining a professional appearance since receptionist is the first person customers see as they walk through the door.
- Most importantly, receptionists must be calm and professional, especially when handling customers.
Key Tasks
- Answer phones, get messages and update the responsible staff (Call should be answered within 3 rings)
- Follow the script while answering the calls (Good morning / afternoon/ evening, Welcome to Al Ghandi Auto, service center name. My Name is…. May I know who I am speaking to and how may I assist you?) Ensure the customer must receive pleasant professional greetings)
- Give the customer undivided attention and focus on what they’re saying. If you must put a customer on hold, ask for their permission and make it quick, and don`t forget about them
- Assist customers with their vehicle repair status update or connect them to relevant staff. Otherwise, take a note of their details and ask if you can call them back with the information
- Summarize the call and ask the customer if there is anything else you can help with, if not, thank them for their call
- Appointment booking, gathers and update records accurately in DMS
- Manage email correspondence appropriately and with correct information
- Greet customers and visitors (With genuine smile welcoming and courteous)
- Listen carefully to the customer query to understand their need, connect them with the right employee or department and ensure the transition is seamless and do not leave the customer until 100% completed. (Instead of pointing the customer to an office, or a colleague, you should accompany them when
- Customers with appointments are to be directed to a dedicated service advisor or waiting area, should they be sent to a waiting area, ensure you follow up with them once their advisor is ready
- Be aware of customers who have been in the waiting area for more than 5min. Simply introduce yourself and ask them if you can assist, offer them refreshments and support as required (Customers should not have to approach a staff member (Receptionist should approach them first) or be left to wait to
- Always embrace a positive attitude. As a customer service professional, receptionist must always be polite, patient, show empathy and exercise a great deal of self control no matter how a customer is reacting or agitated
Knowledge, Qualifications & Skills required
- Minimum of 2 years proven experience in a similar customer facing role
- Disciplined time management
- Calm and professional appearance
- Able to work under pressure
- Skilled administrative abilities inc. computer competency
- High level of customer handling, customer service, social and communication skills
- Capable to manage multiple responsibilities simultaneously (multi task)
- Competent to understand and follow specified policy and procedures
- Excellent in verbal and written English and Arabic communication
Pay
- AED1,591.29 AED5,888.34 per month
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