Bodyshop Estimator
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Key skills for this role
About the Role
Al Ghandi Group Enterprises seeks a Bodyshop Estimator in Dubai to prepare estimates for accident vehicles and coordinate with insurance companies and customers. The role requires strong customer service and automotive knowledge.
Key Skills for This Role
Responsibilities
- Prepare an estimate for accident vehicles and record required information
- Building relationships and trust with customers, advising them on parts and repair processes
- Identifying customer needs and confidently recommending appropriate products
- Ensure customer and vehicle data is reviewed and accurately recorded in the DMS
- Ensure all paperwork is arranged and recorded correctly
- Creating open dialogue with the workshop team relating to work in progress
- Answering and advising customer questions relating to their repair/service
- Informing customers about potential cost savings and warranty offerings
- Keeping in contact with customers, updating their vehicle status regularly
- Listening to customers’ needs and handling expectations and complaints professionally
Requirements
- Minimum of 2 years’ proven experience in a similar customer facing role
- Bachelor/Diploma of Engineering
- Excellent in verbal and written English communication
- Excellent in verbal and written Arabic communication
- Understanding of vehicle and aftersales processes
- A strong understanding of automotive technology and the automotive industry
- Familiarity of DMS systems
- Relevant training and/or certifications as a Service Advisor
Full Job Posting
Role Description
- A Bodyshop Estimator is responsible for preparing an estimate for accident vehicles and recording the required information, which then can be understood and sent to the insurance company or customer for approvals.
Key Tasks
- Building relationships and trust with customers, advising them on the parts and repair processes required
- Identifying customer needs and confidently recommending and demonstrating appropriate products
- Ensure customer and vehicle data is reviewed at each customer touch point and is updated and accurately recorded in the DMS
- Ensure all paperwork is arranged and recorded correctly
- Creating open dialogue with the workshop team relating to work in progress
- Answering and advising customer questions relating to their repair/service
- Informing customers about potential cost savings and warranty offerings
- Keeping in contact with customers, updating their vehicle status regularly
- Listening to customers’ needs, pacifying, and handling their expectations and complaints professionally
- Demonstrate and maintain product/service knowledge, product trends and promotions
- Comply with all company policies and procedures including GM policy and procedures, security, health, safety, quality and environmental policies
Knowledge, Qualifications & Skills required
- Minimum of 2 years’ proven experience in a similar customer facing role
- Disciplined time management
- Logical thinker with solid problem solving attributes
- Able to work under pressure
- Skilled administrative abilities inc. computer competency
- High level of customer handling, customer service, social and communication skills
- Capable to manage multiple responsibilities simultaneously (multi task)
- Competent to understand and follow specified policy and procedures
- Excellent in verbal and written English communication
- Bachelor/Diploma of Engineering
- Understanding of vehicle and aftersales processes
- A strong understanding of automotive technology and the automotive industry
Pay
- AED 2,610.78 AED 6,900.58 per month
Work Location
- In person
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