Waiter / Waitress
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Key skills for this role
About the Role
This role is responsible for delivering refined and personalised table service, ensuring every guest enjoys an exceptional dining experience that reflects FAENA s luxury standar.
Key Skills for This Role
Responsibilities
- Provide attentive, professional, and personalized table service to guests
- Greet guests warmly, present menus, and explain dishes and beverage offerings
- Accurately take food and beverage orders and communicate to kitchen and bar teams
- Serve food and beverages following proper service etiquette
- Maintain cleanliness and hygiene standards across dining areas
- Operate POS systems for order entry and billing
- Support upselling initiatives by promoting menu items and beverages
Requirements
- Previous experience as a Waiter/Waitress in a luxury hotel or fine dining restaurant
- Strong communication and interpersonal skills
- Knowledge of food and beverage service standards
- Experience with POS systems
- Fluent English communication skills
Full Job Posting
Role Overview
- This role is responsible for delivering refined and personalised table service, ensuring every guest enjoys an exceptional dining experience that reflects FAENA's luxury standards and Forbes service expectations.
Key Responsibilities
- Provide attentive, professional, and personalised table service to all guests.
- Greet guests warmly, present menus, and confidently explain dishes, specials, and beverage offerings.
- Accurately take food and beverage orders and communicate them clearly to kitchen and bar teams.
- Serve food and beverages promptly while following proper service etiquette and presentation standards.
- Ensure tables are properly set, clean, and maintained throughout service.
- Anticipate guest needs and respond efficiently to requests and special requirements.
- Maintain strong knowledge of menu items, ingredients, preparation methods, and beverage offerings.
- Handle guest inquiries and feedback professionally to ensure a memorable dining experience.
- Coordinate closely with kitchen, bar, and F&B supervisory teams to ensure smooth service flow.
- Operate POS systems accurately for order entry and billing procedures.
- Support upselling initiatives by promoting menu items, beverages, and special experiences.
- Maintain cleanliness and hygiene standards across dining areas, service stations, and equipment.
Qualifications
- Previous experience as a Waiter/Waitress within a luxury hotel, fine dining restaurant, or upscale hospitality environment preferred.
- Strong communication and interpersonal skills with a guest focused approach.
- Passion for delivering exceptional service and creating memorable guest experiences.
- Excellent attention to detail and ability to work efficiently in a fast paced environment.
- Strong knowledge of food and beverage service standards and etiquette.
- Experience using POS systems and handling billing procedures accurately.
- Ability to remain calm, professional, and organised under pressure.
- Professional grooming and presentation consistent with luxury hospitality standards.
- Experience working within a Forbes standard hotel or luxury hospitality environment is highly advantageous.
- Fluent English communication skills required; additional languages are considered an advantage.
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