F&B Operations Manager
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Key skills for this role
About the Role
The FAENA Movement is a journey of art, culture, and community. Rooted in the soulful traditions of the South and elevated by imaginative design, our culture celebrates authenti.
Key Skills for This Role
Responsibilities
- Oversee daily operations across three Faena dining venues, ensuring consistent service excellence and guest satisfaction
- Maintain a strong, visible presence on the floor during peak service periods
- Support venue managers with service flow, table pacing, and coordination between FOH and BOH teams
- Uphold Faena grooming, uniform, and operational standards across all venues
- Greet guests, anticipate needs, and handle escalated concerns with warmth and discretion
- Review guest feedback and implement strategies to continuously elevate the experience
- Lead, coach, and develop Restaurant Assistant Managers, Supervisors, and FOH teams
- Conduct daily briefings and communicate priorities, menu changes, and service expectations
- Foster a positive, creative, and accountable team culture aligned with Faena values
- Ensure all venues follow health, safety, and compliance regulations
- Oversee opening and closing procedures, readiness checks, and venue presentation
- Support financial performance through labor management, cost control, and inventory oversight
Requirements
- Experience in overseeing multiple dining venues in luxury hospitality
- Strong leadership and team development skills
- Excellent guest service and problem solving abilities
- Knowledge of health, safety, and compliance regulations
- Financial acumen including labor management and cost control
Full Job Posting
About the Role
- As the F&B Operations Manager, you will oversee the full operation of three distinct Faena dining experiences.
- You will guide venue leadership teams, elevate day to day service execution, and ensure each venue delivers an unforgettable journey for every guest.
- This role combines strategic leadership with an authentic presence on the floor.
Key Responsibilities
- Oversee daily operations across three Faena dining venues, ensuring consistent service excellence and guest satisfaction.
- Maintain a strong, visible presence on the floor during peak service periods.
- Support venue managers with service flow, table pacing, and coordination between FOH and BOH teams.
- Uphold Faena grooming, uniform, and operational standards across all venues.
- Greet guests, anticipate needs, and handle escalated concerns with warmth and discretion.
- Review guest feedback and implement strategies to continuously elevate the experience.
- Lead, coach, and develop Restaurant Assistant Managers, Supervisors, and FOH teams.
- Conduct daily briefings and communicate priorities, menu changes, and service expectations.
- Foster a positive, creative, and accountable team culture aligned with Faena values.
- Ensure all venues follow health, safety, and compliance regulations.
- Oversee opening and closing procedures, readiness checks, and venue presentation.
- Support financial performance through labor management, cost control, and inventory oversight.
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