Waiter/Waitress - In Room Dining & Min Bar
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Key skills for this role
About the Role
Sofitel Dubai The Palm is hiring a Waiter/Waitress for In Room Dining & Min Bar to take orders, deliver food and beverages to guest rooms, and ensure excellent customer service. The role requires prior food service experience, strong communication skills, and flexibility to work nights, weekends, and holidays.
Key Skills for This Role
Responsibilities
- Take food and beverage orders from guests via phone or in person
- Deliver food and beverages to guest rooms promptly, ensuring accuracy and presentation
- Set up and clear dining areas in guest rooms, ensuring cleanliness
- Handle guest complaints or special requests professionally
- Maintain knowledge of the menu, including specials and dietary needs
- Process guest payments and handle transactions (cash/credit card)
- Coordinate with kitchen staff to ensure timely delivery of orders
- Ensure proper setup of trays, carts, and room service equipment
- Restock and replenish room service items as needed
- Maintain cleanliness and organization in the room service area
- Assist with preparing condiments, utensils, and beverages for service
- Ensure guests are satisfied and encourage feedback
Requirements
- Prior experience in food service (room service experience preferred)
- Strong customer service and communication skills
- Ability to work under pressure in a fast paced environment
- Knowledge of food and beverage offerings
- Professional appearance and demeanor
- Strong organizational and time management abilities
- Flexibility to work nights, weekends, and holidays
Full Job Posting
Company Description
- Sofitel Dubai The Palm is a luxurious 5 star beachfront resort on Palm Jumeirah
- Offers 360 guest rooms, 182 serviced apartments, 4 villas, spa, fitness centre, kids club, 7 restaurants, 5 bars
Job Description
- Take food and beverage orders from guests via phone or in person
- Deliver food and beverages to guest rooms promptly, ensuring accuracy and presentation
- Set up and clear dining areas in guest rooms, ensuring cleanliness
- Handle guest complaints or special requests professionally
- Maintain knowledge of the menu, including specials and dietary needs
- Process guest payments and handle transactions (cash/credit card)
- Coordinate with kitchen staff to ensure timely delivery of orders
- Ensure proper setup of trays, carts, and room service equipment
- Restock and replenish room service items as needed
- Maintain cleanliness and organization in the room service area
- Assist with preparing condiments, utensils, and beverages for service
- Ensure guests are satisfied and encourage feedback
Qualifications
- Prior experience in food service (room service experience preferred)
- Strong customer service and communication skills
- Ability to work under pressure in a fast paced environment
- Knowledge of food and beverage offerings
- Professional appearance and demeanor
- Strong organizational and time management abilities
- Flexibility to work nights, weekends, and holidays
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