Guest Services Officer
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Sofitel Dubai The Palm is hiring a Guest Services Officer to warmly welcome guests, manage check-in/out, handle inquiries, and provide concierge services. Requires previous hospitality experience, preferably in a luxury hotel, and proficiency in English.
Key Skills for This Role
Responsibilities
- Warmly welcome guests upon arrival, assist with registration, and ensure smooth check in/check out procedures
- Handle guest inquiries, requests, and complaints with professionalism
- Process billing and payments, including cash, credit cards, and digital transactions
- Provide concierge services such as transportation, restaurant reservations, and spa appointments
- Maintain thorough knowledge of hotel amenities, services, and local attractions
Requirements
- Previous experience in hospitality or customer service, preferably in a luxury hotel or 5 star environment
- Experience with property management systems (PMS) or hotel reservation software highly preferred
- High school diploma or equivalent required; degree in hospitality management or related fields is a plus
- Proficiency in English; additional languages such as Spanish, French, or Mandarin are a significant advantage
Full Job Posting
Company Description
- Discover the warm hospitality of Sofitel Dubai The Palm, a luxurious 5 star beachfront resort nested on the East Crescent of the renowned Palm Jumeirah.
- Nestled amongst lush greenery on the idyllic shores of the Arabian Gulf, Sofitel Dubai The Palm offers a tropical and relaxing sanctuary.
- The resort comprises of 360 contemporary guest rooms and suites, 182 serviced apartments, 4 ultra luxury villas, Sofitel Spa with L’Occitane, Fitness Centre, Kids Club and offers a large variety of dining options.
Job Description
- Warmly welcome guests upon arrival, assist with registration, and ensure smooth check in/check out procedures.
- Verify guest preferences, ensuring that room assignments and special requests are met.
- Offer a seamless departure process by handling check out swiftly, ensuring all accounts are accurately settled.
- Handle guest inquiries, requests, and complaints with the utmost professionalism, responding promptly and efficiently.
- Offer tailored recommendations about hotel services, local attractions, and events to enhance the guest experience.
- Manage guest expectations and resolve any issues or concerns to ensure complete satisfaction.
- Accurately manage room assignments and keep guest profiles updated.
- Process billing and payments, including cash, credit cards, and digital transactions, ensuring correctness and confidentiality.
- Resolve billing discrepancies with efficiency, providing clarity on charges as needed.
- Handle reservation modifications, cancellations, and special requests while ensuring the availability of preferred accommodations.
- Keep the reservations system up to date, ensuring accuracy and maximizing room occupancy.
- Work closely with the Sales and Reservations team to confirm guest bookings and accommodate last minute changes.
Qualifications
- Previous experience in hospitality or customer service, preferably in a luxury hotel or 5 star environment.
- Experience with property management systems (PMS) or hotel reservation software is highly preferred.
- Excellent communication and interpersonal skills with the ability to manage challenging situations calmly and professionally.
- Strong multitasking abilities and the capacity to handle high pressure situations.
- Problem solving skills with the ability to find creative solutions to guest concerns.
- Exceptional attention to detail, ensuring high standards of service and accuracy in billing and room assignments.
- High school diploma or equivalent required; a degree in hospitality management or related fields is a plus.
- Proficiency in English; additional languages such as Spanish, French, or Mandarin are a significant advantage.
- Experience using property management systems (PMS), reservations software, and basic office software (Word, Excel, Outlook).
- Ability to operate hotel phone systems, fax, and other office equipment.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Sofitel
Director of Housekeeping - Sofitel Jabal Omar Makkah
Jeddah, KSA
Sofitel Jabal Omar Makkah seeks a Director of Housekeeping to lead housekeeping operations, ensuring luxury standards and operational excellence. The role requires 8-10 years of housekeeping leadership in luxury hotels.
Night Duty Manager
Dubai, UAE
Sofitel is looking for a Night Duty Manager to lead the Front Office team during night shifts, ensuring exceptional guest service and security. The role involves training, coaching, managing room inventory, and driving u
Waiter/Waitress - In Room Dining & Min Bar
Dubai, UAE
Sofitel Dubai The Palm is hiring a Waiter/Waitress for In Room Dining & Min Bar to take orders, deliver food and beverages to guest rooms, and ensure excellent customer service. The role requires prior food service exper
Front Office Supervisor
Dubai, UAE
Sofitel is hiring a Front Office Supervisor to oversee daily front office operations, manage guest complaints, and support the team. The role involves check-in/check-out procedures, upselling, and ensuring guest satisfac
Waiter/Waitress - In Room Dining & Min Bar
Dubai, UAE
Sofitel Dubai The Palm seeks a Waiter/Waitress for In Room Dining & Min Bar. The role involves taking orders, delivering food and beverages to guest rooms, handling payments, and ensuring guest satisfaction. Candidates s
Night Duty Manager
Dubai, UAE
Sofitel seeks a Night Duty Manager to oversee front office operations during the night shift, ensuring exceptional guest service and security. The role involves training team members, managing room inventory, driving up-
Front Office Supervisor
Dubai, UAE
Sofitel seeks a Front Office Supervisor to oversee daily front office operations in Dubai. The role includes managing guest check-in/out, handling complaints, supervising staff, and ensuring high service standards. Requi
Waiter/Waitress
Dubai, UAE
Sofitel Dubai The Palm seeks a Waiter/Waitress to provide exceptional food and beverage service in a luxury 5-star resort. The role involves taking orders, serving food and beverages, upselling, and maintaining cleanline
Director of Housekeeping - Sofitel Jabal Omar Makkah
Jeddah, KSA
Night Duty Manager
Dubai, UAE
Waiter/Waitress - In Room Dining & Min Bar
Dubai, UAE
Front Office Supervisor
Dubai, UAE
Waiter/Waitress - In Room Dining & Min Bar
Dubai, UAE
Night Duty Manager
Dubai, UAE
Front Office Supervisor
Dubai, UAE
Waiter/Waitress
Dubai, UAE