Night Duty Manager
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Key skills for this role
About the Role
Sofitel is looking for a Night Duty Manager to lead the Front Office team during night shifts, ensuring exceptional guest service and security. The role involves training, coaching, managing room inventory, and driving up-selling programs.
Key Skills for This Role
Responsibilities
- Train, coach, and mentor new team members
- Ensure compliance with Front Office quality standards and policies
- Coordinate activities with other departments to enhance communication and guest satisfaction
- Assist in daily management of room inventory to optimize revenue
- Manage the membership program and ensure member recognition
- Drive the Front Desk Up selling Program
- Foster cooperation and trust among colleagues and departments
- Maximize room occupancy and utilize up selling techniques
Requirements
- Diploma or degree in Hospitality or Rooms Division
- 2 to 5 years' experience in hospitality
- Fluent in English
Full Job Posting
Job Description
- As a Night Duty Manager, you take on a heightened sense of responsibility, focusing on delivering exceptional service and ensuring a seamless and secure guest experience within our Front Office Team.
Key Responsibilities
- Training, coaching, and mentoring new team members.
- Ensuring compliance with all Front Office quality standards and maintaining adherence to policies and procedures.
- Coordinating activities with other departments to enhance communication and guest satisfaction.
- Assisting in the daily management of room inventory to optimize revenue while maintaining a high level of guest experience.
- Managing the membership program and ensuring that all guests who are members receive appropriate recognition and meet Sofitel standards.
- Driving the Front Desk Up selling Program.
- Fostering cooperation and trust among colleagues, supervisors, teams, and across departments.
- Maximizing room occupancy and utilizing up selling techniques to promote hotel services and facilities.
Qualifications
- Diploma or degree in Hospitality or Rooms Division
- 2 to 5 years' experience
- Languages: fluent in English and a 2nd language would be a plus
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