Director of Housekeeping - Sofitel Jabal Omar Makkah
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Key skills for this role
About the Role
Sofitel Jabal Omar Makkah seeks a Director of Housekeeping to lead housekeeping operations, ensuring luxury standards and operational excellence. The role requires 8-10 years of housekeeping leadership in luxury hotels.
Key Skills for This Role
Responsibilities
- Develop and implement the annual Housekeeping strategy aligned with hotel objectives
- Lead all housekeeping operations including guestrooms, public areas, laundry and linen management
- Ensure all areas meet Sofitel luxury standards and guest expectations
- Monitor guest feedback and implement action plans to improve satisfaction
- Prepare and manage departmental budget, forecasts and capital expenditure plans
- Lead, motivate and develop a high performing housekeeping team
Requirements
- Bachelor's degree in Hospitality Management, Hotel Administration or a related field
- Minimum 8–10 years' experience in Housekeeping leadership within luxury hotels or resorts
- Proven experience managing large scale housekeeping operations in a luxury hospitality environment
- Strong knowledge of housekeeping operations, laundry management, quality assurance and luxury service standards
- Excellent communication, leadership and stakeholder management skills
- Proficiency in hotel property management systems and housekeeping technologies
- Fluent in English; Arabic is an advantage
Full Job Posting
Job Description
- The Director of Housekeeping is responsible for leading the overall housekeeping operation of Sofitel Jabal Omar Makkah, ensuring the highest standards of cleanliness, presentation, luxury service and operational excellence across all guestrooms, public areas, back of house facilities and laundry op
Key Responsibilities
- Develop and implement the annual Housekeeping strategy aligned with the hotel's operational and financial objectives.
- Lead all housekeeping operations, including guestrooms, suites, public areas, heart of house facilities, laundry operations, linen management and uniform services.
- Ensure all areas consistently meet or exceed Sofitel luxury standards and guest expectations.
- Establish departmental objectives, operational procedures and service standards that promote operational excellence.
- Continuously evaluate and improve housekeeping processes, productivity and service delivery.
- Ensure readiness during peak occupancy periods, major events.
- Deliver exceptional standards of cleanliness, comfort and presentation across all guest areas.
- Ensure guestrooms are maintained to the highest luxury standards, reflecting the Sofitel brand promise.
- Monitor guest feedback and satisfaction scores, implementing action plans to continuously improve performance.
- Collaborate with Front Office and Guest Relations to ensure timely room availability and efficient handling of guest requests.
- Promote personalized service through attention to detail and proactive guest engagement.
- Ensure VIP arrivals, long stay guests and special requests are executed flawlessly.
Qualifications
- Bachelor's degree in Hospitality Management, Hotel Administration or a related field.
- Minimum 8–10 years' experience in Housekeeping leadership within luxury hotels or resorts.
- Proven experience managing large scale housekeeping operations in a luxury hospitality environment.
- Strong knowledge of housekeeping operations, laundry management, quality assurance and luxury service standards.
- Excellent communication, leadership and stakeholder management skills.
- Proficiency in hotel property management systems and housekeeping technologies.
- Fluent in English; Arabic is an advantage.
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