Waiter
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Key skills for this role
About the Role
Apres Restaurant LLC is hiring a Waiter/Server to deliver a seamless dining experience in Abu Dhabi. The role involves greeting guests, taking orders, serving food and beverages, and ensuring guest satisfaction.
Key Skills for This Role
Responsibilities
- Welcome guests warmly and escort them to assigned tables
- Present menus and explain dining concepts, specials, and promotions
- Take orders accurately using POS or manual systems and confirm dietary restrictions
- Serve food and beverages following correct sequence of service
- Check back with guests after food service to ensure satisfaction
- Maintain table cleanliness and coordinate with support staff
- Process payments through POS systems and ensure correct billing
- Assist teammates during peak periods and attend team meetings
Requirements
- Ability to greet and seat guests warmly and professionally
- Thorough knowledge of menu including ingredients, allergens, and cooking methods
- Accuracy in order taking and billing
- Ability to work efficiently under pressure
- Strong communication and teamwork skills
- Adherence to hygiene, grooming, and safety standards
Full Job Posting
Role Summary
- The Waiter is responsible for delivering a seamless dining experience by executing service standards, managing guest interactions, handling orders accurately, and ensuring smooth coordination between the guest, kitchen, and service team.
- The role focuses on service excellence, product knowledge, order accuracy, and guest satisfaction.
Guest Greeting & Seating
- Welcome guests warmly and professionally upon arrival.
- Acknowledge guests within the first few seconds of arrival.
- Escort guests to assigned tables and assist with seating.
- Present menus and explain dining concepts, specials, and promotions.
- Recognize repeat guests and personalize service where possible.
Menu Knowledge & Product Presentation
- Possess thorough knowledge of the menu, including ingredients, cooking methods, spice levels, allergens, and portion sizes.
- Confidently recommend dishes, beverages, and pairings based on guest preferences.
- Promote specials, signature items, and upsell premium offerings.
- Clearly explain preparation time and manage guest expectations.
Order Taking & Accuracy
- Take orders accurately using POS or manual order systems.
- Confirm dietary restrictions, allergies, and special requests.
- Repeat orders to guests to ensure accuracy.
- Communicate orders clearly to the kitchen and bar.
- Monitor order preparation and follow up on delays.
Service Flow & Table Management
- Serve food and beverages following the correct sequence of service.
- Ensure timely delivery of courses without unnecessary delays.
- Check back with guests after food service to ensure satisfaction.
- Refill water, clear used plates, and maintain table cleanliness.
- Coordinate with support staff for smooth service flow.
Guest Engagement & Experience
- Maintain friendly, attentive, and professional interaction with guests.
- Anticipate guest needs and respond proactively.
- Handle guest feedback courteously and escalate issues when required.
- Thank guests sincerely and invite them to return.
Billing, Payment & Closing
- Present bills promptly and accurately upon guest request.
- Process payments through POS systems (cash, card, digital).
- Ensure correct billing, discounts, and approvals.
- Return change and receipts promptly.
- Thank guests and ensure a positive closing interaction.
Cleanliness & Service Standards
- Maintain cleanliness of tables, chairs, menus, and service stations.
- Follow hygiene, grooming, and safety standards at all times.
- Support pre service and post service setup and breakdown.
- Ensure compliance with sanitation and safety guidelines.
Teamwork & Communication
- Communicate effectively with kitchen, bar, and service team.
- Assist teammates during peak periods.
- Attend briefings, training sessions, and team meetings.
- Follow instructions from supervisors and management.
Performance Expectations
- Consistent adherence to service standards and SOPs.
- Accuracy in order taking and billing.
- Positive guest feedback and repeat visits.
- Strong teamwork and professional conduct.
- Ability to work efficiently under pressure.
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