Supervisor-Cafe

Job Summary

Key Responsibilities:Operations Management

• Supervise day-to-day café operations during assigned shifts.
• Ensure smooth workflow between bar, kitchen, and service areas.
• Monitor opening and closing procedures.
• Ensure compliance with company SOPs, hygiene, health, and safety standards.
• Handle customer concerns and resolve issues professionally.

Specialty Coffee & Quality Control

• Maintain high specialty coffee preparation standards.
• Monitor espresso extraction, milk texturing, brewing methods, and beverage consistency.
• Support baristas with coffee calibration and quality checks.
• Ensure coffee equipment is maintained and cleaned properly.
• Coordinate with suppliers or technicians for equipment servicing when required.

Team Supervision

• Lead, motivate, and support baristas and service staff.
• Conduct shift briefings and delegate tasks effectively.
• Train new employees on café standards, coffee knowledge, and customer service.
• Monitor staff grooming, punctuality, and performance.
• Support management in staff evaluations and development.

Customer Experience

• Deliver exceptional hospitality and personalized customer service.
• Build positive relationships with regular customers.
• Ensure cleanliness, ambiance, and presentation standards are maintained.
• Promote café products and seasonal offerings.

Inventory & Cost Control

• Monitor stock levels for coffee beans, milk, syrups, packaging, and other supplies.
• Assist in inventory counts and stock ordering.
• Minimize wastage and ensure proper stock rotation (FIFO).
• Monitor daily sales and report operational issues to management.

Requirements

• Minimum 2–4 years of experience in specialty coffee or café operations.
• Previous supervisory experience in a café or restaurant environment preferred.
• Strong knowledge of specialty coffee preparation and brewing techniques.
• Leadership and team management skills.
• Excellent customer service and communication skills.
• Ability to work in a fast-paced environment and flexible shifts.
• Basic knowledge of inventory management and POS systems.

Preferred Qualifications

• Specialty coffee certifications are an advantage (SCA or equivalent).
• Experience with espresso calibration and manual brewing methods.
• Food safety and hygiene certification preferred.

• Leadership & Teamwork

• Communication Skills

• Customer Service Excellence

• Problem Solving
• Time Management
• Attention to Detail

• Coffee Knowledge & Beverage Quality Control