IT & E-commerce specialist
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Key skills for this role
About the Role
Apres Restaurant LLC is seeking an IT & E-commerce Specialist to manage IT infrastructure, e-commerce platforms, cybersecurity, and digital technologies. The role requires a Bachelor's degree in IT or related field and 3-5 years of experience in IT support and e-commerce management.
Key Skills for This Role
Responsibilities
- Manage all company IT infrastructure including computers, servers, printers, POS systems, and networking equipment
- Install, configure, and maintain hardware and software
- Provide first level and second level technical support to all departments
- Maintain company email systems and user accounts
- Monitor system performance and resolve IT issues promptly
- Ensure regular data backup and disaster recovery procedures
- Maintain internet connectivity and network security
- Manage CCTV, biometric attendance systems, and access control systems
- Coordinate with external IT vendors and service providers
- Maintain software licenses and IT asset inventory
- Ensure compliance with company IT policies and cybersecurity standards
- Monitor and protect company systems against cyber threats
Requirements
- Bachelor's Degree in Information Technology, Computer Science, E commerce, or related field
- 3–5 years of experience in IT support and e commerce management
- Experience in hospitality, retail, or food & beverage operations is an advantage
- Knowledge of POS systems and ERP software
- Experience managing websites and online marketplaces
- Relevant certifications preferred: Microsoft, Cisco (CCNA), Google Analytics, Google Ads, Shopify/WooCommerce, Cybersecurity certifications
Full Job Posting
Job Summary
- The IT & E commerce Specialist is responsible for managing the company's IT infrastructure, business applications, websites, e commerce platforms, cybersecurity, and digital technologies.
- Ensures smooth operation of all IT systems while driving online sales growth through effective management of digital platforms and customer experience.
Key Responsibilities Information Technology (IT)
- Manage all company IT infrastructure, including computers, servers, printers, POS systems, and networking equipment.
- Install, configure, and maintain hardware and software.
- Provide first level and second level technical support to all departments.
- Maintain company email systems and user accounts.
- Monitor system performance and resolve IT issues promptly.
- Ensure regular data backup and disaster recovery procedures.
- Maintain internet connectivity and network security.
- Manage CCTV, biometric attendance systems, and access control systems.
- Coordinate with external IT vendors and service providers.
- Maintain software licenses and IT asset inventory.
- Ensure compliance with company IT policies and cybersecurity standards.
Key Responsibilities Cybersecurity
- Monitor and protect company systems against cyber threats.
- Implement antivirus and firewall protection.
- Perform regular security updates and system patching.
- Manage user access rights and permissions.
- Conduct periodic cybersecurity awareness training for employees.
- Ensure compliance with data privacy regulations.
Key Responsibilities Website Management
- Maintain and update company websites.
- Ensure website security and performance.
- Monitor website uptime.
- Coordinate website enhancements with developers.
- Improve website speed and user experience.
- Optimize websites for SEO.
Key Responsibilities E commerce Management
- Manage all online sales platforms.
- Upload and maintain product information.
- Update pricing, promotions, and inventory.
- Coordinate with marketing for online campaigns.
- Monitor customer orders and online transactions.
- Ensure accurate product descriptions and images.
- Resolve customer issues related to online orders.
Key Responsibilities Digital Marketing Support
- Support SEO and SEM initiatives.
- Analyze website traffic using Google Analytics.
- Monitor conversion rates.
- Coordinate email marketing campaigns.
- Support social media integrations with e commerce platforms.
Key Responsibilities ERP & Business Systems
- Maintain ERP software and business applications.
- Coordinate with software vendors.
- Support users on ERP modules.
- Ensure accurate system data.
- Recommend process improvements through automation.
Key Responsibilities Reporting
- Prepare weekly and monthly reports on IT system performance, website traffic, online sales, e commerce KPIs, system downtime, cybersecurity incidents, IT support requests, and digital marketing performance.
Qualifications
- Bachelor's Degree in Information Technology, Computer Science, E commerce, or a related field.
- Relevant certifications (preferred): Microsoft, Cisco (CCNA), Google Analytics, Google Ads, Shopify/WooCommerce, Cybersecurity certifications.
Experience
- 3–5 years of experience in IT support and e commerce management.
- Experience in hospitality, retail, or food & beverage operations is an advantage.
- Knowledge of POS systems and ERP software.
- Experience managing websites and online marketplaces.
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