Training Supervisor (Facilities)
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Key skills for this role
About the Role
Keolis.MHI in Dubai seeks a Training Supervisor for Facilities to identify training needs, develop competency matrices, and deliver training for housekeeping and soft services staff.
Key Skills for This Role
Responsibilities
- Identify current and future training needs for Facilities Department staff in line with operational and competency requirements
- Develop the competency matrix for all job roles within the Facilities Department
- Design and implement initial training and refresher training framework for various staff
- Draft, review, and continuously improve training materials based on operational trends and audit findings
- Prepare training materials, deliver training, and conduct assessments
- Coordinate with Learning & Development Department and external suppliers
- Monitor and evaluate training delivery by manpower service providers
- Inspect Dubai Metro locations to assess staff competence and identify training needs
- Maintain and manage training databases and ensure documentation is complete for audit
- Provide dashboard to Head of Facilities showing planned vs actual training
Requirements
- Minimum 3 to 5 years’ experience in training within FM and Housekeeping sector
- Certified Trainer certification
- Degree or diploma in Facilities Management or Hospitality
- Working knowledge of housekeeping processes and associated activities
- Ability to deliver training and documentation in clear spoken and written English
- Knowledge of HSE compliance requirements
- Proficiency in MS Office applications
Full Job Posting
Key Responsibilities
- Identify current and future training needs for Facilities Department staff in line with operational and competency requirements.
- Develop the competency matrix for all job roles within the Facilities Department.
- Design and implement the initial training and refresher training framework for Senior Soft Services Supervisors, Soft Services Supervisors, Housekeeping Staff, Office Assistants, Assistant Accommodation Managers and other outsourced staff.
- Draft, review, and continuously improve training and refresher training materials based on operational trends, audit findings, performance gaps, and assessment in line with the Competency Management Procedure.
- Support the development of training practices to align with business growth and operational excellence objectives.
- Effectively coordinate with the Learning and Development Department to ensure training programmes and materials align with operational needs and competency requirements.
- Plan and coordinate training activities efficiently to avoid impact on daily operations and optimize resource utilization.
- Coordinate with Learning & Development Department to nominate in house staff for new training program with no impact on daily operation.
- Coordinate with suppliers and manpower service providers to ensure cost‑effective training delivery.
- Support value for money training solutions while maintaining compliance with competency and certification requirements.
- Closely coordinate with the Learning & Development Department for induction programs, safety procedures, supervisory training, and new training initiatives.
- Liaise with manpower service providers to review and verify submitted training calendars.
Key Competencies
- Facilities Management knowledge within the hospitality or transport sector.
- Understanding of high level cleaning, waste management, pest control and soft services.
- Knowledge and expertise in training and instructional methods.
- Creating and delivering training programmes and relevant materials for Facilities staff.
- Conducting inspections and identifying training gaps.
- Ability to handle large cleaning equipment.
- Risk assessment skills.
- Proficiency in MS Office applications.
- Fluency in spoken and written English.
- Ability to utilize presentation tools, computer systems, and software applications.
- Strong planning, presentation, time management, and project management skills.
Educational Qualifications
- Ideally a degree holder or diploma in Facilities Management, Hospitality.
- Certified Trainer certification.
Experience
- A minimum of 3 to 5 years’ experience in training within FM and Housekeeping sector.
Skills / Training
- Working knowledge of housekeeping processes and associated activities.
- Ability to deliver training and documentation in clear spoken and written English.
- Knowledge of HSE compliance requirements.
- Project management certification.
Dimensions
- Dubai Metro Stations, Car Parks, Depots and Trains.
- Manpower Service Provider training areas.
- Staff are expected to demonstrate flexibility by working across three shift patterns and responding during emergencies, in line with operational requirements.
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